Can't answer a call by tapping the green answer button

GreenBeret
Enthusiast - Level 3

I get an incoming call and the screen with the green answer and red decline buttons pops up.   I tap on the green answer button and nothing happens.  Same thing when a caller number I don't recognize comes up, the red decline button does not work.   Anybody out there help me?

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GreenBeret
Enthusiast - Level 3

Forgot to mention that my phone is a S9

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tikibar1
Community Leader
Community Leader

Have you tried sliding the answer/green icon right and the decline/red icon left?

 

Ann154
Community Leader
Community Leader

@tikibar1 wrote:

Have you tried sliding the answer/green icon right and the decline/red icon left?

 


I was ninja'd! 😄

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Ann154
Community Leader
Community Leader

On page 116, it says to drag the green call button to the right unless it is the pop up dialog window. 

 

https://ss7.vzw.com/is/content/VerizonWireless/Devices/Samsung/UserGuides/Samsung_Galaxy_s9s9plus/sa...

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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GreenBeret
Enthusiast - Level 3

Thanks to all who replied.  All who answered by telling me to swipe right to answer and left to decline provided the help I needed.   I had lost my booklet and couldn't find the answer on the verizon web page.   Again, the community provides the answers. 

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bearone21
Legend

you can download a manual.

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