Can't connect to home wireless network

[Ziegler]

I have a Samsung Galaxy S3 and Verizon D-Link model DSL-2750B.  Neither my phone or my husbands will connect to our Wi-Fi.  Anyone have any idea why,it just keeps trying to authenticate but won't connect.

[Ann154]

Do other devices connect automatically? Is there a specific error? Do you have MAC address filtering turned on in the router?

[Ziegler]

Yes I was able to connect outside our house.  I have tried it with and without the MAC address filtering turned on but no luck.

[vzw_customer_support]

Let's ensure we can get you connected to your Wi-Fi. How long have you been running into this issue? Did you recently purchase the router? If the network is a saved network I would suggest "forgetting the network" and then attempt to reconnect.

YosefT_VZW
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[Ziegler]

I just got new phones for both my husband and myself and doesn't work on either of the.  I can get Wi-Fi @ work.  The router is new and I have other wireless items that are running fine on it. It is Verizon D-Link DSL 2750B.  I have tried setting up the phones with WPS, adding the MAC number directly into the site but nothing seems to work.

[Ziegler]

I think I have figured out some of the problem but don't know how to fix it.  I briefly turned off the WPA2 encrypting and was able to connect, but  don't want to run without any security.  How do I fix this that I can use our home wi-fi on our phones while still have security?

[demmo86rt]

Have you checked to make sure the phone and router are on the same frequencies?