Can't get bluetooth headset to wake up s-voice

[orc]

I picked up a bluetooth headset for my motorcycle helmet and I can get them to connect without issue. But in hands free mode, or using s-voice it won't let me active the feature by voice using the headset. It makes me tap the phone to activate s-voice and then works ok. But trying to tap on my phone repeatedly while it's in my jacket pocket at 65mph to get it to work really isn't a good option....

How can I get the phone or s-voice to recognize a wake-up command from the headset?

[vzw_customer_support · Accepted solution]

Be careful, orc! We don't want you focusing too much on your phone at 65mph. Although Bluetooth is a great way to communicate hands free, it may not provide the ability to use every voice function that's specific to the phone. S-Voice is controled direct by the device, so the phone needs to be able to hear your command but can't through Bluettoth without that initial wake up. You're doing everything right, but it's simply a limitation of the Bluetooth functionality.

 

JenniferH_VZW

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[orc]

Given that this is appears to be a software based issue (it works fine with the S5), when can an update be expected to fix this issue? Bluetooth has been available for some time so it is hard for me to understand why the 'hands free' mode of s-voice does not support this function.

[vzw_customer_support]

I understand your concerns with this feature, orc!  Although I'm unable to advise when or if this feature will be available via a software update for this model device, you can stay informed on upcoming updates here: http://vz.to/1i56rI7.  Thanks!

AnthonyTa_VZW
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