Can't make calls after lollipop update

[jrob8na]

After updating  my s4 this morning, I thought  everything  was  great until I received  my first call. It was dropped in 15 sec...my phone had restarted...I called them make a few time sure it was not a fluke....I can't even call verizon..I see that they say there no was to go back..so now what

[chelle76]

I have the same issue, wireless at home is just fine, and it will make calls as long as I am on wireless connection to my home network.  I wish I never upgraded because now my phone is practically useless.  I can't make calls even in safe mode.  I have tried removing and reseating the SIM card, and ensuring it is in CDMA network mode.  NO LUCK!  HELP Verizon - you're my only hope.

[vzw_customer_support]

jrob8na,

Let's get you making calls again!  Is the phone restarting and dropping the phone call around the 15 second mark every time? Are you receiving an error message? You may want to utilize our Software Repair Assistant tool for improvements; http://vz.to/1J6LAFi. Please let us know how it goes. Thanks


TrevorC_VZW
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