Can't receive calls on my S4

Tech support did nothing, told me I needed a new sim card. I received a new sim card, didn't work, and the gentlemen in the verizon store said to call tech support back. Called tech support back and after 2 hours I still can't receive calls. I've had verizon wireless for a little over 12 years and have never had an issue until I bought this phone.

Checked setting a dozen times...nothing was done to make this happen. I can dial out but my number is showing as blocked. I can't dial *86 to access voicemail. Every time someone calls it goes straight to voicemail.

I have a case number and was told this should be fixed within a few hours. That was at 9:30 PM est last night.

I really need to some help, and from someone that can do more than tell me to restart my phone.

Accepted answers

tb80

thanks for the advice, lucky I won't need to do that. I received a call from a Verizon tech (so the issue was resolved) stating it was a provisioning issue. All is well in the world. I have to say, that was a lot quicker than I expected and I am very grateful.

All comments

Ann154

Does the SIM card work in another phone?

tb80

I am not sure, it's a new sim card and my wife has an iphone so I can't check.

tb80

Tech support said 3-5 days! This is crazy!

Ann154

How about going to a corporate store and see if they will let you put your SIM card in a display model. Your number will transfer over with the SIM card. Then if you call your number from your wife's phone or one of store landline phones and the call goes through, you have ruled out the SIM card being the problem.

You don't have the phone number set to automatically forward to the voicemail, do you?

tb80