Can't send pictures via sms or mms!
bigdaddydave
Enthusiast - Level 2

Does anyone know why I am not able to send pictures via sms/mms on my new Galaxy Nexus?

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curtterp
Specialist - Level 1

bigdaddydave wrote:

Does anyone know why I am not able to send pictures via sms/mms on my new Galaxy Nexus?

What is the error you are getting when you try to send a picture?

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bigdaddydave
Enthusiast - Level 2

I don't receive an error message it just says it failed

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curtterp
Specialist - Level 1

Are you able to send a plain message to the account in question?

Is the phone your trying to send a picture on the Verizon Network or a different phone network?

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bigdaddydave
Enthusiast - Level 2

Yes I can send regular text, its on Verizon. Does it matter if I'm on Wi-Fi

or not?

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curtterp
Specialist - Level 1

bigdaddydave wrote:

Yes I can send regular text, its on Verizon. Does it matter if I'm on Wi-Fi

or not?

It might. Try sending the same picture to the same phone number through the Verizon Network. It should say something about the picture being too big and need to resize it before sending. I am not sure if that resizing is happening while on WiFi or not.

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bigdaddydave
Enthusiast - Level 2

Tried sending without wifi no luck. Could it be a 3g problem?

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curtterp
Specialist - Level 1

bigdaddydave wrote:

Tried sending without wifi no luck. Could it be a 3g problem?

I am not sure at this point. You might want to call Verizon Customer Service and see if there is something going on with either your account, or the other persons account.

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AnthonyTa_VZW
Verizon Employee

Hello bigdaddydave,

I know it must be aggravating not being able to send MMS (picture) messages.  I would like to assist you with resolving the issue.

First, thanks to curtterp for the great feedback & suggestions.

If you're still unable to send MMS messages, please reach out to me directly so I can further investigate.

Thanks,

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

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aimeechristine4

Hi I'm having the same problem...my Galaxy Nexus gets stuck on "sending" when I try to send a picture. My data is enable but it still isn't sending. Any suggestions?

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fast29
Newbie

Hi I have this sending picture in mms with the Samsung galaxy iii also! It worked fine and today I can not send pics. it says that the file is not supported! It is a pic i just took with the camera on the phone???????   Thanks for any help you can give. Denise

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vzw_customer_support
Customer Service Rep

fast29,
Congratulations on your new Galaxy SIII.
I also had the same issue and have contacted Samsung to advised them of the issue. I downloaded a 3rd party camera app thru Play Store, (Vignette Demo), and I was able to use/ send/ attach via MMS so you should be able to do the same in the interim.

Tamara H.
Follow us on Twitter @VZWSupport

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RacerCG
Enthusiast - Level 2

Any luck finding a full solution to this issue? larry27's answer helped me—somewhat—but I still can't receive MMS, and my MMS messages don't get through to my wife, even though they appear to have been sent (the "sending" text changes to a time stamp).

Thanks!

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rsrarig
Newbie

I am having the same issue...can you suggest ways to fix it.  I have been to the Verizon store and they did not fix the issue for me.  Verizon Support asked me to turn off WiFi and then reset the phone.  That did not work either.  I have pics that have been "sending" for over 24 hours.

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Fran-The-Man
Newbie

Same problem here for the past couple of weeks. Nothing seems to fix it...I have a Galaxy Nexus ...Any thoughts / ideas on how to fix it? I think it started after the last software update

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larry27
Newbie

I had the same problem and fixed it by going into:

settings, wireless & networks "more", mobile networks, then you need to "enable" data access over Mobile networks

It will then have a check mark on "data enabled"

After I did that I immediately was able to send and receive MMS.

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bigdaddydave
Enthusiast - Level 2

Thanks Larry I've done that and it helped but my phone is having a problem

of picking up the 3g signal when coming off of wifi

RacerCG
Enthusiast - Level 2

This seems to have helped me, as I was having the same problem with my new Galaxy Nexus (on 4.1.1 Jelly Bean). It fixed the "eternal sending" message and my pictures appeared to go through, but my wife never received them on her iPhone 5 (also on Verizon, running iOS 6.0.1). She also can't send MMS messages to me. I checked her iPhone's settings for something similar to your suggestion, but other than turning 4G on all the time, I don't find anything like that. She is able to send MMS to and receive them from other friends.

Any thoughts? I can now and always have been able to send and receive SMS (text) messages with no problems.

Thanks!

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bearone21
Legend

fwiw:

i can't send any attachment with a text message with droid x. it would be nice to have the option.

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littledaddydave

I just had same problem. turned phone off and restarted. working again     for now! good luck

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