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My 2 yr old Samsung Galaxy stopped working as in, calls were garbled &/Bought a Samsung SIII took it home, calls are garbled or dropped. Returned cel & sim card replaced, cel reformatted, still can't use cel in & around home. Exchanged SIII, took it home, still calls garbled &/or dropped. This is the only cel in the house. Visitors can use their cheap track cels here. Was their a change to the tower that made my 2 yr old Samsung stop working w/calls & also does not allow my brand new SIII to work?
probably
I have the same problem with mine. Been into the store in Cary, NC where when they called support they actually admitted a defect in the S3 and said replace the SIM which they did. That did not solve the problem and I called in the next time to support who replaced the phone. That did not resolve either so they again replaced the phone and the problem still occurs. I have also done factory resets on each of the 3 phones which did nothing to resolve either. I have called again today and as usually you have to explain from scratch the entire issue and then get to level 2 support and do the same again as Verizon apparently does not utilize a call tracking/ticketing software very well. When I called a week or so ago they said after each "bad" call press ### Send. Which I did. The tech said he would call me back on 7/18. Big surprise that he did not. So today I called and went through it all again and the tech is supposed to call me in 5-7 days, but I doubt I will ever hear back. I even offered to pay the normal upgrade fee to get a same or better phone. I'm not even looking to get out of my contract unless as a last resort to get something that works. What I think I will do now is only correspond via email so there is a trail I can provide them each time, then if needed file an FCC complaint if still no resolution. Please do the right thing and help us Verizon.
rdell2013,
I want to see what is going on with that ticket. I can only imagine how you are feeling at this point, but let's see what we can do to turn that around. Please reply with that ticket number that was filed a few days ago and I will be sure to look into the resolution status.
TamaraH_VZW
Please follow us on twitter @VZWSupport
Hi zeusthor,
Oh No! That definitely sounds horrible. I totally understand the importance of having great wireless service. We can most certainly investigate this. For additional assistance please follow me Matthew_VZW and then DM me with your mobile number, thanks!
Matthew_VZW
Please follow us on twitter @VZWSupport
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