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Can't use phone after number change

Donavon1
Newbie
‎06-09-2020 09:06 PM
  • I changed my phone number through my verizon and now I can't call or text. That wouldn't be so bad but now I can't find anyone to help me and I can't even get the digital operater to help me.
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Tigerstep
Specialist - Level 3
‎06-10-2020 01:21 AM

You're supposed to turn your phone off after a number change.

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vzw_customer_support
Community Manager
Community Manager
‎06-11-2020 09:31 PM

Hello, Donavon1. We want to make sure you can call and text. Are you still having these issues with your device? CourtneyM_VZW

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