The latest update is terrible. W aunt you go back to the previous. Is this possible?
We can not uninstall an update once it is on our phone. I know that this update changed everything that I was use to on nugant. Are you having problems with the phone is it not running right?
I wish that they would give us a option to put the phone back if this update does not work.
Seriously hate this upgrade. Is there anything we can do?
Unforntally the only thing we can do at this point is try and get use to the new platform. I hope that they fix the problems that everyone is having. I am lucky that so far that I have not really run into any major problems.I do know that there are a lot people that are not so lucky and I hope that they get help for their phones soon. My phone is like a totally different phone since the update and after 3 days I still don't have the phone set the way I want it. The Nugant update only took a couple of hours to set it up the way I wanted. I hope that you don't have any problems with the phone itself as far as it turning off or on. Or with any apps that don't work right. I am sure if you keep an eye on this forum someone on here maybe having the same problem you are and can help you. Good Luck and keep us posted.
Thank you for the reply. It appears the majority of users are just as unhappy. Whatever patches Samsung thinks they fixed, they made these new issues worse!
So ready to give up my Service with Verizon unless they advocate on their users behalf to Samsung to remedy the situation.
Ugh!
DenaLee wrote:
Thank you for the reply. It appears the majority of users are just as unhappy. Whatever patches Samsung thinks they fixed, they made these new issues worse!
So ready to give up my Service with Verizon unless they advocate on their users behalf to Samsung to remedy the situation.
Ugh!
You will have the same problem with any carrier as long as you select a Samsung phone as your device.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I agree with you. Customer service is what tipped the scale with me over other providers. When that goes...I go, they can keep their "Updated" phone
Software updates are meant to improve your phone not work it worse Cinhip85. There is no way to remove an update once it has been completed and I am sure we can help on whatever issue you are having. What seems to be going on with your device? What have you tried to resolve your concern?
Amber_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Amber_VZW, you obviously haven't read the myriad of complaints from S7, S8, and S9 users about Oreo removing the notification customization features many, many users can no longer use. Why don't you and your colleagues go to your upper management and let Samsung know about this fiasco, and get them to fix it???
This mess just confirms to me that I won't ever update my S7 from Marshmallow.
jrh4054 wrote:
Amber_VZW, you obviously haven't read the myriad of complaints from S7, S8, and S9 users about Oreo removing the notification customization features many, many users can no longer use. Why don't you and your colleagues go to your upper management and let Samsung know about this fiasco, and get them to fix it???
This mess just confirms to me that I won't ever update my S7 from Marshmallow.
Actually it is likely amberd_vzw.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
How likely is it that anything will be done?
Your guess is as good as mine.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Unfortunately, the unhappy users, no matter how many there may be out there, have no leverage other than go to another type of phone. And, if they're like me, that would be very difficult to do. Frankly, I am very happy with my S7. As you have probably seen from my posts, I haven't done any updates to the phone for nearly two years. This stared when Nougat did its deal on the phones and I delayed the update for so long, the reminders stopped. Now, the only way I can do any update is to use the Samsung Software Upgrade Assistant. At this point, the only thing wrong with the phone is battery usage. I could update it to the S8 or S9, but I'm perfectly happy with the S7. The S9 reviews are not that great. There is a pattern of user complaints about the Bixby button. And, of course, the phone costs nearly $1K. The bottom line for me in keeping the S7 is I don't want to go through the misery of setting up a new phone. That's part of the reason for not updating it. I fear that the lack of updates for such a long period of time might result in an FDR, which I want to avoid at all costs.
Perhaps you could consider changing which manufacturer you purchase. I let my phone complete its updates as soon as possible and I don't have problems. I don't purchase Samsung phones.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Which phones do you like?
I liked Motorola until their update process became unreliable. Now I prefer Google's line, the Pixel phones. I have used phones made by HTC, Motorola, Samsung, Nokia, Google, and briefly the "fruit" phone.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
In the distant past, I have had several of the brands you mention. I'm the only one in my family who doesn't have a 'fruit' phone, I will never have one for a couple of reasons. The primary one is the absence of the back button. On many apps, the only way to go back is to close the app and reopen it. The other reason is the control that Apple wants and has over the phones. Should I switch from Samsung, is there a way to transfer, wirelessly or otherwise, the information from my phone to a new one? Would the SD card I have work in a new phone?
I appreciate your input. Thanks.
Just googled your question and it does not seem to be to difficult. I didn't know it would be that easy.
Also as far as switching to Apple after what they did to the battery on their older phones I don't think I would ever buy from a company that could do that to their customers. My son has an Iphone and he has done everything that he could to get better battery life and has not found anything to help.
My wife has an iPhone 6+ that is over two years old. It has had no battery issues. She can go a day and a half without charging and this is with much more usage than my S7, which won't make it through a day. Of course, you know my battery problems.
If the Samsung phones follow the backup procedure Google has incorporated into the OS, it should be as simple as signing into your Google account on the new phone. When I got the Pixel, it asked which backup I wanted to restore from and I was able to select my previous phone (Motorola in this case). The applications and some settings were installed. Since I also back up my text messages through another application, I transferred those separately. My photos were already backed up to Google Photos so it was just a matter of linking the new phone to that account. I don't trade-in my phones so if there is anything missing, I can still access it from the original device.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Start a new topic or ask questions in the open forum.
