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Cannot send or receive photos on Galaxy S5

tosia45
Enthusiast - Level 2
‎12-26-2014 08:57 AM

We have 2 identical Samsun Galxy S5 phones both using Verizon Messsage...have no problem sending or receiving photo attachments w/messages on one phone, but cannot on the other.  Both phone shave data turned off.

Can someone help me?

Thanks,

Toni

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bearone21
Legend
‎12-27-2014 09:57 AM

dump verizon messaging for the default messaging app.

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Ann154
Community Leader
Community Leader
‎12-27-2014 02:14 PM

You will need the cellular data connection turned on and active in order to receive MMS picture messages.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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tikibar1
Community Leader
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In response to Ann154
‎12-27-2014 03:49 PM

Ann154 wrote:

You will need the cellular data connection turned on and active in order to receive MMS picture messages.

Not if you're using Verizon Messages, as the OP indicates they're doing; MMS will send/receive over wi-fi.

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tikibar1
Community Leader
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In response to tikibar1
‎12-27-2014 04:15 PM

For the OP:  you might try clearing the app's cache, i.e., settings > applications > application manager > scroll over to the All tab (at the top) > scroll down to Message+ > tap Clear Cache.

The app also was recently updated; you may want to check the Play Store and ensure you have the latest version.

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