Cannot view MMS videos

jmcolleluori
Newbie

Everytime a friend sends me a video message over MMS, the video is split into a "slideshow" and the sound plays behind it. The slideshow is really just a single picture of when the video starts. It isn't even full screen on my phone.

I can provide screenshots if neccessary.

Does anyone know what this issue might be? I have tried both the stock messaging app and GO SMS PRO.

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Ann154
Community Leader
Community Leader

Try saving the video first to the phone and then view it from the Gallery app.

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jmcolleluori
Newbie

There is no video. It's either a jpg or qcp file. For some reason the video is split between the two and not as an mp4 or whatever video format android uses

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Ann154
Community Leader
Community Leader

What phone model is this video coming from?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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jmcolleluori
Newbie

iPhone 4

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Ann154
Community Leader
Community Leader

There might a format compatibility issue, but I'm not as familiar with Apple's iOS system to know if that could be a cause.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Not applicable

Apple uses Quicktime for videos. However I don't think that applies to MMS since I send small videos from my iPhone to a few friends using Android as well as to my wifes droid and they play perfectly.

Now when I receive a video in an email that is another matter. I use a paid program called Azul on my iPhone and I view movies or videos from email that way.

You could always doiwnload the Quicktime Player app from the Google Store and try that. Or it may just be a setting on your phone so look in your owners manual to see if it is covered.

Good Luck

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