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Cloud app- Error 11

Verizon cloud app- I opened it and it prompted me to complete my profile ( which I did) and noticed my contacts weren't backed up. I attempted to do a back up and it failed. So I updated the app, and now when I try to reopen the app the error code 11 pops up as it gathering your account data. App never opens. I am able to login in on the website and all of my stuff shows up on the desktop site, the app is just not working. I have Uninstalled and reinstalled.... restarted my phone... cleared app data and cashe....I do not know what else to do. How do I fix this?

Comments

Verizon_Support

Thanks for reaching out. We don't want there to be any errors when you're trying to use the cloud feature on your device. Sounds like you've done a lot of the steps on your own. I want to get more specific details. I'm sending you a Private Note. Please respond to that message.

-KevinR_VZW

colospgs5735

I receive this error. Please advise. Thank you!

Verizon_Support

Thank you for the clarification. It is concerning to see that you are receiving this error even after all the steps you've taken. Please respond to the Private Note that was sent so that we can access your account and investigate further.

GeorginaG_VZW

Mfw2922

I am having the same code 11 error when trying to open the VerizonCloud

Verizon_Support

Hello, we are here to aid in any way that we can. Please send us a Private Note.

parkspsyd

I am also having the code 11 app error when trying to access Verizon Cloud on my Samsung A51. I don't know if I'm already signed up for Cloud or not, but I have unlimited data. I have already tried all the quick fixes.

krisschrem

Also experiencing this error. What I going on with Verizon lately??

Verizon_Support

Hello, we want you to be able to access your content with ease. Please send us a Private Note to proceed.

*Kerry

MadamJenaynay

Hi, I am also having this issue and have tried all the quick fixes.

JP1605

I'm having this same issue. How do I correct it?

Verizon_Support

Hello JP1605,

I know how important it is to have your important information backed up! What is the make and model of your device? To confirm, when you access the website, you are able to view all of your stored information?

-Christopher

JP1605

I have a Motorola Z3

I'm unable to get to the website...I get the error trying to finish the Verizon cloud setup

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