Verizon cloud app- I opened it and it prompted me to complete my profile ( which I did) and noticed my contacts weren't backed up. I attempted to do a back up and it failed. So I updated the app, and now when I try to reopen the app the error code 11 pops up as it gathering your account data. App never opens. I am able to login in on the website and all of my stuff shows up on the desktop site, the app is just not working. I have Uninstalled and reinstalled.... restarted my phone... cleared app data and cashe....I do not know what else to do. How do I fix this?
Thanks for reaching out. We don't want there to be any errors when you're trying to use the cloud feature on your device. Sounds like you've done a lot of the steps on your own. I want to get more specific details. I'm sending you a Private Note. Please respond to that message.
-KevinR_VZW
I receive this error. Please advise. Thank you!
Thank you for the clarification. It is concerning to see that you are receiving this error even after all the steps you've taken. Please respond to the Private Note that was sent so that we can access your account and investigate further.
GeorginaG_VZW
I am also having the code 11 app error when trying to access Verizon Cloud on my Samsung A51. I don't know if I'm already signed up for Cloud or not, but I have unlimited data. I have already tried all the quick fixes.
Hello, we are here to aid in any way we can. Please send us a Private Note to proceed.
I'm having this same issue. How do I correct it?
Verizon cloud app- I opened it and it prompted me to complete my profile ( which I did) and noticed my contacts weren't backed up. I attempted to do a back up and it failed. So I updated the app, and now when I try to reopen the app the error code 11 pops up as it gathering your account data. App never opens. I am able to login in on the website and all of my stuff shows up on the desktop site, the app is just not working. I have Uninstalled and reinstalled.... restarted my phone... cleared app data and cashe....I do not know what else to do. How do I fix this?
Hello JP1605,
I know how important it is to have your important information backed up! What is the make and model of your device? To confirm, when you access the website, you are able to view all of your stored information?
-Christopher
I have a Motorola Z3
I'm unable to get to the website...I get the error trying to finish the Verizon cloud setup
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
You certainly did a great job of troubleshooting the Verizon Cloud app versus the Desktop / web view, JP1605. We are sincerely sorry you continue to get this error. Upon further research, error 11 is suggesting that something is blocking the cellular data on that line. This could happen from an actual block feature or a weak enough signal that the Cloud interprets it as blocked. Would you confirm if you have such a block, either on the account or on the device itself? Here is a guide to what to look for on the device: http://spr.ly/6608J2oXu
-George
I am having the same code 11 error when trying to open the VerizonCloud
Hello, we are here to aid in any way that we can. Please send us a Private Note.
Also experiencing this error. What I going on with Verizon lately??
Hello, we want you to be able to access your content with ease. Please send us a Private Note to proceed.
*Kerry
Hi, I am also having this issue and have tried all the quick fixes.
Your efforts are appreciated and I'm here to help, let's look into this. I will be sending you a Private Message momentarily. -Yani
Having to reply in a comment already made - which is weird - but this error is still occurring to those of us trying to back up our phones via the Verizon cloud app...I'm on a Google Pixel 3 and getting this same error. What's up with the app that it continues to be a problem for users for over a year?
Gazehound, did you receive our Direct Message? -Vanessa
Can I get that same msg if it helps fix the problem. Im having the error msg pop up on my new phone when I try and get my contacts..I have a Samsung Galaxy fold
titanreese,
We want to make sure you can get all of your contacts on your new device. That's a big deal. We're glad to help. What point in trying to get those do you see this message? What is the full message you get? -Andrew
Start a new topic or ask questions in the open forum.
