Com.android.phone error Galaxy S4

Question

Phone functionality is not working. Overall device response is alternately slow, wonky (i.e. home screen picture doesn't load) or locks up. The internet recommends a safe boot and erasing the whole phone cache. Did that and also have done a hard factory reset 3 times in the last week. But this issue returns quicker and quicker each time. I'm wondering if the Android 4.4.2 OS has been corrupted and needs a fresh reload. No updates are available. All apps came from Verizon, Samsung, or Google Play. So no funny stuff on the device.  I need a fix. Thanks!

Baseband I545VRUFNK1;

Kernel 3.4.0

Build KOT49H.I545VRUFNK1

SE for Android status - Enforcing SEPF_SCH545_4.4.2_0022

Verizon_Support · Accepted Answer

Casscade,

Look no further help is here! I show that is the current software. Have you tried running the update using your computer http://www.verizonwireless.com/support/knowledge-base-80201/ ? This helps repair software missing, corrupted, or failed on a Samsung device using a computer/PC.

JohnB_VZW
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