Child Item

Site Totals

61416 Questions Answered 270 Categories

Company discount not being honored.

I just wanted to formally say that I am going to port my # to another provider as soon as I can without incurring more fees. I got my son a new phone for Christmas. At the time I was receiving a 20% discount through my employer. When I started the new plan, I discovered that I was no longer receiving the discount so I called and was informed that the new plans were not compatible with the discount. I would have never made this deal if I had known that I would be dropped from the discount. I now have a bill that is similar to another car payment. Thanks for the bait and switch, Verizon!

Comments

Verizon_Support

It is important to have access to all the discounts you are afforded. In regard to our employee discounts, they are applicable to metered, data plans such as the 2GB, 4GB and 8GB plans. If you have an unlimited plan, employee discounts would not apply, please see the link below. However, with our new unlimited plans, you can save $10 per phone line if you set up auto pay with a checking account or debit card.

https://www.verizonwireless.com/support/employee-discount-validation-faqs/

JoshuaC_VZW

gwgonyea

Right, and I think this "bait and switch" tactic from Verizon is scummy. I would not have gone ahead with this if I had known this would happen. I don't really care if other providers don't honor their discounts. I just prefer to not give my money to a corporation that conducts business like this.

rcschnoor

First of all, Verizon DOES honor their discounts. In the past, not all plans were eligible for a discount. Simply because the plan you previously had was eligible does not mean there weren't others that were not. For example, loyalty plans were not eligible and data plans under a certain price threshold were not eligible. Additionally, if you had a family plan with data on more than one line, only the primary line was eligible for a discount on data. This has been the case for at least the past 15 years, probably longer.

When Verizon re-introduced unllimited data a couple of years ago, Verizon indicated these unlimited data plans would not be eligible for employer discounts. This was not hidden from the public. It was annoucned at the same time the unlimited plans were announced. It is posted in the faq for each of the different tiers of unlimited data. This is just a case of Verizon not including ALL plans being eligible for discounts. There have ALWAYS been requirements in order to receive a discount and one of those requirements was that you were enrolled in an eligible plan, no different from the past. Verizon will STILL "honor" your discount if you choose to switch to a plan which is eligible for said discount. Those would include shared data plans, but not unlimited data plans.

If you choose to switch your plan before checking to see if your discount is eligible for the plan you would like to have, that is on you, not Verizon. The following is clearly listed on Verizon's website regarding discounts:

https://www.verizonwireless.com/discount-program/

Qualifying for your Verizon Wireless discount.

Here are a few important things to know about receiving your discount:

Your employer or organization has to have an agreement with Verizon Wireless that provides a discount for their associates.
You must be on an eligible calling plan*.

These are general guidelines. Please visit our Discount Registration How to Guide for detailed information on these qualifications.

*Unless otherwise noted, discounts apply to plan monthly access fees of $34.99 or higher, and data features of $24.99 or higher, when added to a plan of $34.99 or higher. On plans with separate account and line fees, discounts apply only to the Account Access fees. Plans not eligible for discounting include, but are not limited to: Prepaid, already discounted promotional plans, unlimited consumer plans, standalone or unlimited connected plans, or data only plans.

Momma23dogs

@rcschnoor
👍🏼👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻🤝🤸🏼‍♀️🤸🏼‍♀️🤸🏼‍♀️🤸🏼‍♀️🤸🏼‍♀️🏆

Always well written and on the spot. Great post!

I will add that my union had an agreement with AT&T, so it kept me with them for a couple years longer. At the time Verizon and AT&T had almost identicle plans and prices, but the 22% was only good with AT&T. I had a couple work arounds for another year. All the while I kept reviewing my alternatives and how much I was paying.

it got to the point that I could move all of my lines plus my mother onto Verizon's mix-and-match unlimited plan and actually save everybody a couple of box, and get my mothers phone replaced with a newer model.

I did my own math, because the prices are published for all to see.

Benitez147

@gwgonyea
wrote:
Right, and I think this "bait and switch" tactic from Verizon is scummy. I would not have gone ahead with this if I had known this would happen. I don't really care if other providers don't honor their discounts. I just prefer to not give my money to a corporation that conducts business like this.

That is precisly why Verizon wants to move everyone from grandfathered plans to these new more expensive Mix and match dollar for dollar plans. I have a 22% plan on my grandfathered loyalty 550 minute plan. It takes off a total of $22 dollars a month off my monthly bill. $11 off my access plan/line access fee and $11 off my grandfathered unlimited data. Total bill comes out to $97 before taxes and fees for 2 lines. Unfortunately I believe the representative you spoke with lied to you in an effort to get you to a more expensive plan. Once they move you to these new plans, I believe it will be difficult for you to go back to your previous plan. That is why I always recommend upgrading your phones through customer service representatives as opposed to store sales representatives. Sorry that they moved you to a new more expensive plan. Don't go to TMoBlow or Sprint out of the store, those companies network stink and you will see the degrade in service if you move.

For you, I will use 200 GB of data this month to stick it to Verizon.

Verizon_Support

We never like to learn that our customers are upset with us, gwgonyea. We'd be sad to see you leave the Verizon Wireless family. As mentioned, the new unlimited data plans would not be eligible for the monthly employee discount. You will still be able to take advantage of the other perks of your employee discount such as discounts on accessories. You can always receive a monthly discount if you were to set up auto-pay with debit card or checking account. KevinR_VZW

jeditor

Then why are your salespeople telling customers about the discount that they know will never apply? Why when we ask about the discount are salespeople not telling customers that the discount will not apply? Liars. This is the third dishonest issue I've run into since switching from tmobile . With veriaon you never know what youre going to get because the salespeople will promise everything but they didn't have to honor it. Word to the wise... ask for a chat transcript immediately following any sales interactions. Better yet, don't be fooled by deals which they'll just pull the rug out under you about later. Stick with T-Mobile. We’ll be switching back as soon as we can.

[Deleted User]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

Verizon_Support

We'd like to see what's going on. Let's get this taken care of. Please send us a Private Note for assistance.*Melissa

MrV2022

This is FALSE. I had verizon unlimited data in 2012 and that I included my employer 23% discount. Verizon support, please don't respond if you just got hired and have no knowledge of verizon plan/discount history. Verizon got cheap, just say it.

MrV2022

So, what if your employer has 25,000 accounts with a discount agreement, and now verizon violates that agreement? Nevermind, that's a simple solution.

Also, what if they no longer offera plan to meet the contractual agreement. Again, nevermind. Another easy solution.

MrV2022

That's embarrassing for verizon

Verizon_Support

Hello, MrV2022. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie

Child Item