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Constant dropped calls, no signal, data connection loss...customer service no help

Since the beginning of November I have been having connection issues on 3 devices whenever I am at home. I depend on my phone, both calling and data for my business. I do not have wi-fi at home, that is what my unlimited data plan is for. Have called customer service several times, reset, cleared cache over and over, to no avail. Somebody help please!!!!!!!!!!

Comments

9wood

Same problem with me there " troubleshooting" does nothing and they don't seem concerned at all to fix it I have several ticket and promise to fix just gets ignored my experience is just been talking to myself with them

LtlRebl

Makes me so mad! I have been Verizon loyal for 15 years now, have 4 phones, 2 jetpacks and a tablet on my account, hubby has 5 phones and a jetpack on his. Our jetpacks don't seem to be affected, but the phones and tablet are, and only here at home, where there are 2 towers within 2-3 miles (opposite directions, as the crow flies) from my house. I get better reception in the middle of Wyoming!!

Doggo

A stranger thousands of miles away can't do anything to your local tower.

SDPismo

I wonder if you, like me are being affected by the Mexican border interference. Not if you don't live by it though

Verizon said it was fixed but I'm getting constant changing reception and dropped calls/bad call reception.

Verizon_Support

That's certainly a big issue with the phones when you're home, LtlRebl. We can certainly help look into the trouble with you. How long has this issue been going on in your house?

ZakC_VZW

Verizon_Support

We always strive to provide you with the service you need, SDPismo. Are you only having issues with your dropped calls? How are your text messages and data working for you?

EllisandraC_VZW

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