Hello VZW Support,
BEFORE YOU READ THE REST OF THIS MESSAGE PLEASE DO NOT WASTE MY TIME OUR YOURS REPLAYING WITH A "TEMPLATED" RESPONSE. iF YOU ARE NOT GOING TO PROVIDE A DETAIL RESPONSE WITH FACTUAL SOLUTION(S) TO MY REQUEST THEN THERE IS NO NEED TO REPLY.
Device and Software Information:
Samsung Galaxy S8+ (Model: SM-G955U) running Android 8.0; Prior Version: 7.1
Purchase date: April 2017
Recent software update: G955USQS3CRE2 on May 24, 2018 at 1:22 AM
Prior to the most recent software upgrade my sd-card (which I have had for over 7 years) was working fine. This card was used in previous devices with no problem. Ever since the most recent software update on May 24, 2018 at 1:22 AM the sd-card (ScanDisk Ultra 60 gig) is no longer working. When I removed the sd-card and placed it into another cellphone that cellphone does not read the card. The card was then inserted into a laptop card read (using the card adapter) and Windows (no matter what version) and the computer still does not read or even recognize that the card is inserted. Removed the card and inserted it into an Apple computer and still the same issue. I inserted the same card into other Samsung cellphones (Note 8, Note 3, S7) and still none of those devices read the card or even recognize that the card is even present.
Took an sd-card from another device and inserted that card into my S8+ and the phone recognized that sd-card. Removed that sd-card and inserted my original sd-card back into the S8+ and the S8+ did not recognize the card. Tried to use Astro to read the card and Astro did not "see/find" the sd-card,
So despite the fact that this sd-card worked for 7 sears and have been moved from one device to another the card no longer works and appears to be corrupted after the most recent software update.
Questions:
1. Please provide a detail and workable solution on how I can get my S8+ to recognize my sd-card that was working before the most recent software update;
2. Provide a detail explanation on as to why the card worked fine before the most recent software update but now appears to be corrupted and absolutely useless after the most recent software update;
3. What is VZW/Googl/Android going to do to prevent this issue from re-occurring.
I look forward to VZW Support's DETAIL explanation and response.
Sorry to hear about your predicament but hopefully you have everything backed up. The cards can get corrupted especially with age. My advise is before any update is applied to your phone you should remove the SD card from the phone, download the update, then reinstall the card. Some on here say that is really unnecessary, but I have never had an SD card problem after updates.
Thanks for the reply. What do I do if the update is pushed to the phone at 1:30 AM when I am asleep; I cannot possibly remove the card then. We should not have to remove the sd-cards from the device before the update especially if the update is pushed to the phones when we are asleep or driving or busy playing golf or tennis, etc.
Klue,
Thank you for reaching out to us here. I'm sorry to hear about what happened with your SD card not functions anymore. Seven years is a long time for the card to work and I understand the importance of getting this problem fixed. I'm certainly here to help. As far as retrieving the information from an SD card, we would need to find equipment or a device that can read the SD card and transfer the content to a safe source. I know you mentioned you've tried a number of devices and the card is unable to be read. This is the only way we can retrieve the information.
As far as discovering why the software affected the card, we really can't explain this. The content stored on the card may not be compatible with the software when it was updated. Issues like this are out of our control since we're the service provider to the phone and do not contribute to software updates on devices. Once you're able to gain access to the card's information, I recommend transferring the storage to a reliable source. You can format the SD card afterward and verify if your S8+ can read the card. Does this help?
Juan_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Juan_VZW,
The sd-card was corrupted after the most recent software update. The card worked fine just before the update. No equipment I used can read the corrupted sd-card. And for you to suggest, "The content stored on the card may not be compatible with the software when it was updated" is as foolish as me trying to convince my 11 year old so that cows can orbit the moon; in real life.
Suffice to say and with no help from VZW or Samsung; the mystery of why my sd-card became corrupted remains unsolved.
As has been suggested here, if you had removed the card before doing the update, this wouldn't have happened. Removing the card before doing updates has been often mentioned in the VZW Community for a long time.
dating back to the old x, s3 & s5....i never took the sd card out for sys or monthly updates & never had any problems!!
fwiw:
the original sd cards are still in all 3 & are used daily on wi-fi only for music + a few other items!!
You're lucky.
That's a solid point, and I understand these doubts, Bruce27u01. Let's continue exploring ideas. I do realize that a number of devices do not see the card, but does putting the S8+ in Safe Mode make any difference to its recognition of the card?
https://www.verizonwireless.com/support/knowledge-base-211218/
Another set of steps to try would be wiping the cache partition of the S8+. No media is erased when performing these steps:
https://forums.androidcentral.com/showthread.php?t=824044&p=5918369&viewfull=1#post5918369
David_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hello David_VZW,
Your suggestions did not work. At this point we can consider this matter unresolved/closed. I have purchased a brand new 120 gig sd-card and hopefully the next software update does not corrupt mynew card.
Regards,
How do I remove the card at 1:30 AM when i am asleep. I should not have to remove the SD-card when an update is pushed to my phone. It's akin to removing the battery in your car when you park your car. It makes no sense.
VXW needs to be a better job of investigating/testing these issues before software is pushed to our phones.
don't do auto-updates.....i'm notified & sometimes do it later that day or just clear it & wait for the next notification!!!
This is excellent advice! Controlling the updates also allows for the removal of the SD card to protect it during the update.
This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Perfect! We are glad this was helpful.
Rachel_VZW
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If my response answered your question please click the _Correct Answer_ button under my response.
We truly want to help Bruce27U01. I know this is a difficult situation. Since the SD card will not read from any devices then the next option would be to try to format the card to see if it will read from there. Have you done that? When did you purchase the memory card?
Amber_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Amber_VZW,
I have serious doubts that a solution will be found for this issue but lets see were this goes. The SD-Card is over 7 years old. Explain to the viewing audience how is it possible to format a corrupt SD-Card when NO DEVICE RECOGNIZES THE PRESENCE OF THE SD-CARD IN THE DEVICE!
I can understand that this has left a bad taste in your mouth Bruce27u01. I can assure you that this is not common at all. I am glad you were able to get another memory card for your phone. I did want to know what date you purchased your memory card to see if you are under warranty. Where did you purchase your memory card and when?
Amber_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
@Verizon Wireless Customer Support, the sd-card was purchased 7 years ago; you and I know there is no warranty on sd-cards that old; if at all. I fail to understand why these questions are being ask since VZW is not going to reimburse me for corrupting my sd-card.
As I have stated before the amount of time I wasted "troubleshooting" this issue costs me more than purchasing a new sd-card. Hopefully, the next update will not corrupt my brand new sd-card.
That matter is now CLOSED!
7 years, i hate to break it to you but sd cards fail....it didn't come with the phone, you added it!!
I have never had an sd-card fail on me before. So it failing especially after a software update is suspicious.
keep thinking that!!
Start a new topic or ask questions in the open forum.
