Cracked screen

wightzebra069
Newbie

It's been several days now with my Galaxy S7 edge' so cracked screen and I can't seem to have Verizon I'd  Asurion insurance offer me any help. 759 dollars  for a phone. Insurance and high monthly payment and no relief. Getting good very upset may switch carriers

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Ann154
Community Leader
Community Leader

You have to file a claim with your insurance and pay the deductible. A cracked screen voids the warranty that Verizon would facilitate.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Ann154
Community Leader
Community Leader

You have to file a claim with your insurance and pay the deductible. A cracked screen voids the warranty that Verizon would facilitate.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Community Manager
Community Manager

We definitely understand how a cracked phone would be upsetting. May we ask if you have reached out to the insurance department in order to replace the device?
KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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