Data connection drops frequently

holdfasthughes

Since getting my S6, I've struggled using apps that require an internet connection as my connection drops frequently. I had thought it was due to my location, but recently I was in downtown Washington DC for a week and had full bars on a 4G connection the entire time, but the data still dropped frequently. I've even reset my phone a few times, and the problem persists. Today, I took out my SIM card and put it back in, hoping the might do something, but it didn't. Help!

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vzw_customer_support
Customer Service Rep

Help has arrived! Let’s get your device up and running as it should be, Holdfasthughes. Do you only notice this issue with applications or does the Internet browser also seem to drop the connection? Have you noticed any other issues with using the service? What zip code are you currently located in?

ChrisM_VZW
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