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Data speeds awful Galaxy s9

Good morning, hopefully someone can help with this. We recently (literally a week ago) switched to Verizon from Cricket. There are 3 lines on our plan, all with unlimited data. However, I must say that I am absolutely disappointed in data speeds. Inside my office I literally can't open anything, and the data is slow around town also. I have restarted, cleaned the cache partition after the update, put it on airplane mode then off, switched network types, you name it. I am so sad it's like this because I have an awesome phone but can't truly enjoy it. How do I fix this? As a brand new customer this is not a good start.

Comments

bearone21

at best, verizon will only deliver 5-12mbps on any phone!!

butterfly_76

That is so not cool. I expected much more from them especially after what

we spent there :smileysad:

On Mon, May 7, 2018 at 1:51 PM, bearone21 <forums@verizonwireless.com>

SMKE10684

Upload or download speed? I just ran a speed test on my s9 plus and got 210 mbps download speed and 7.5 mbps upload speed.

bearone21

on the verizon network or wi-fi???

butterfly_76

For me it's literally while trying to open Facebook, email, look up something on Google....it either never loads or if it does it's slow as Christmas. Wifi speeds are excellent, I have no issues there.

SMKE10684

Oh. Duh. I was on wifi. Just did it again on the vzw network- 2.9 mbps download and 1.4 upload!! Wow...

Verizon_Support

Hi, butterfly_76. I'm really glad your family decided to join Verizon Wireless and understand why you're disappointed with having so much trouble opening data pages. You've already tried some fantastic steps, so let's work on making sure you get the absolute best experience going forward. How far outside your office do you need to get before you're able to access data easily? What zip code do you have trouble in? Are calls and text messages working fine in the area?

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

butterfly_76

Usually about ten yards or so from the building is where it becomes somewhat faster. The texting is ok and calling too inside the office (except MMS loading super slow) it's just the data, literally anything to do with the internet. I honestly think it's because of the unlimited data.

Verizon_Support

SMKE10684, making sure you're getting consistent speed is important. One thing to help clarify is what you can expect for average speed. When using the LTE network, you can expect on average, upload speeds of 2 to 5 Mbps; with download speeds of 5 to 12 Mbps. These speeds are just the average. Depending on your location, signal strength, and amount of traffic on the network you can get much higher speeds. I've run speed tests myself and get 25 Mbps depending on where I'm at. To share where I got this information along with some common Speed Test sites, you can check out this link: https://www.verizonwireless.com/support/knowledge-base-16543/

If you've been encounter below average speeds, that would be something we'd want to troubleshoot. Where were you when you conducted the test? What kind of a data plan do you currently have?

JohnTr_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

SMKE10684

I was in my home, actually just feet away from a network extender we got from you.

Verizon_Support

Butterfly_76, I want to help with your data speeds in any way possible and appreciate you making the switch to Verizon Wireless. Depending on the certain unlimited plan you're on will also impact your data speeds on a regular basis. Just to confirm, are you currently on the Go Unlimited or Beyond Unlimited Plan? What is the make and model of device your son has?

The link below outlines how are existing unlimited plans are designed to work and what limitations you may potentially run into. http://spr.ly/6583DeYoL

AlanS_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

butterfly_76

Like right this minute, I have been trying to post a photo on social media for an hour. Absolutely no data coverage in here. I keep having to hit Try Again. This is NOT what I expected from Verizon. No service indoors apparently but paying upwards of $350 a month. We have Go Unlimited. His phone is a Galaxy s9.

I'll check out the link you posted, thanks.

butterfly_76

It has not improved. I still wait hours for an MMS to send, if it ever does. I still wait hours for emails to send, most of which never do. I still can't view most any web pages, because they never load, saying they will load when online. I have done all updates. I restart the phone numerous times daily. I change the mobile network type to try and grab some semblance of a signal. Mind you, the Verizon dealer we went to is literally a half mile down the road. The whole area near here has less than stellar service, and inside or near my work building has almost no service. I just don't understand why I have this problem now but never have with any other phone company. For almost $300 a month, I expected and deserve way better than this.

Verizon_Support

butterfly_76, I am sorry to hear you are still running into issues with your service. I want to get to the bottom of this for you. I have sent you a private message to further assist with this issue. Justin_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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