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Data usage increase after phone upgrade

I have had smart phones for quite a few years and have never come close to using my allowed data....I "upgraded" to an S5 and both months I have reached my limit only halfway through the cycle....not impressed!!!! I haven't been doing anything New or different than before. Are there special settings that will decrease usage? ?

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Verizon_Support

Winstonskm, congratulations on your uprgade to a new Samsung Galaxy S5. We want to make sure that all of your data usage concerns are addressed. Do you stream social media, videos, or movies on your device? Those tasks will use large amounts of data allowance. Do you have access to Wi-Fi? If so, you may disable cellular data on your phone to connect to Wi-Fi. Connecting to Wi-Fi will not debit from your data allowance.

LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Winstonskm

No I don't stream much of anything. I haven't done anything different than what I did with my old phone....but this one is going thru data like crazy:(

Verizon_Support

Winstonskm, this is very strange. Let's work together to get to the bottom of this. Let's check which app is using the most data. Settings>Data usage>Scroll down and the application will show you which one is using the most data. Let us know what you find. We also have our data utilization tool that will help monitor the usage http://vz.to/1i2UDgL.
ZangY_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Winstonskm

It's chrome.

Weth

What phone did you have before?

Winstonskm

It was an lg. How do I know if there are background apps that are using data?

Weth

You'll have to ask or wait for the android folks.

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