My Galaxy Nexus was stolen around Christmas, and I received a replacement through Assurion, the insurance carrier Verizon uses. Since then my data usage has gone from less than one gig per month to ... well ... now I am over 6 gigs and heading towards 7, with still a week left on my month. When I look at the details of my data usage, there are huge chunks of data for times that I am asleep, or using the phone how I generally use it, which is surfing the web, email, etc.
I have spent hours with customer service. This last time I got a Tier 2 technical support person who agreed that I'm not using my phone in ways that would rack up large chunks of data. He suggested that I reset my phone, which he said would restore it to factory presets. I did so, although if it is reset to factory presets why are my apps still there? I'm still getting huge blocks of data usage when I am not doing anything different. I don't stream or upload/download anything or use my phone in ways that would use such large chunks of data. I have disabled background data on all programs, which I never needed to do before, and that doesn't address the problem.
I am at my wit's end, as I really can't afford to spend an extra $40 month on data, yet I need my phone for work.
Any thoughts or help would be greatly appreciated.
