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bebeto
Newbie

My phone updated earlier this week and something AWFUL, absolutely AWFUL has happened to the keyboard and it needs to be fixed. I know it is supposed to be more predictive, but it's less user-friendly. I can't tell you how many times by clicking the suggested word it ERASES everything you have typed and replaces it with just that word. Also I liked when I finished typing a word or choosing a word the punctuation appeared, now you get a list of new words in the predictive bar. I really hate it and I'm surprised there are not a million complaints about this from other users.

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tikibar1
Community Leader
Community Leader

Search is your friend ... did you see this thread?

https://community.verizonwireless.com/message/945802#945802

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vzw_customer_support
Customer Service Rep

Hi there bebeto!

User-friendly is the Samsung Galaxy SIII's middle name. With that said, I'm extremely sorry to learn about your experience with the keyboard. Plus, the new update to JellyBean should be beneficial, not set your typing backwards.

Now, based on your description of things, it definitely sounds off that when you select a predictive word the entire sentence erases. And while some features may change like a punctuation not appearing, we should still be able to work on the latter. To set things right, here's what I would recommend: launch settings > application manager > all > samsung keyboard > clear data and force stop.  I want you loving your keyboard again so please give things a go and please do keep us updated on how it works.

EvanO_VZW
VZW Support
Follow us on Twitter @VZWSupport

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