Anyone have problems recently with Samsung s4? Everything works on the phone including in house wifi but connection with Verizon is more miss than hit. Which means dropped calls and problems sending out text. I went to the Verizon store on 7600 South in Salt Lake City and all the guy could tell me was sorry you have no insurance on the phone. I want to say the guys name was (removed) but it might as well of been (removed) because he seemed to chuckle that I would go to them for help when I don't have insurance. The problem started about two days ago.
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Reading the other post. It seems I might try getting a new Sim card. And there is a good chance that a recent update has messed up my connectivity to Verizon.
Hello Now_is_the_time,
Help is just a posting away! It will be my pleasure to partner with you and get your calls working properly and reliably. Let's start with what zip code are you in? Also, can you provide us with the exact android and software version that you have installed on the device? Can I assume that there isn't any physical or liquid damage on the device? As you share the details then we can customize a solution for you.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport
I ended up going to the Verizon store at Jordan Landing who were much more willing to help. They ended up switching out the sim card twice. Then they ended up defecting the phone and sending a new one.
Right now the new phone works great. No issues. I'm scared to do the software update and I have just be hitting the back button to exit out of the update software, pop up window. I think I'm going to wait a month so that any bugs in the new update will be worked out by the time I update. I don't want to have to go through this again.
Start a new topic or ask questions in the open forum.
