Dropped calls in my home using Galaxy SIII

[droppedcall]

I have been a Verizon customer for years.  My daughter has a Sprint smartphone and has no issues.  I have to stand in certain areas of my home and literally NOT MOVE in order to keep a call connected.  A slight move of my head and the call will drop.  This just started four months ago.  I will not detail how much time I have wasted at the Verizon store, with online customer support and on my landline to try and solve this problem.  Everyone gives a different answer.  I do not think that I should have to buy an extender when for the last four months, Verizon said that they were sending someone out to find out what caused the sudden change.  If this had always been a problem, I could understand.  If I was around tall buildings, yep, could understand that too.  What is so utterly frustrating is when each representative tells you something different.  My neighbors are not having issues with their smartphones either.  I am about to lose my sanity.  Six dropped calls when I talk to my family out-of-state.  Why did I save up to get this phone?  What a mistake!  Has anyone else had this problem?  How did you solve it?  I am furloughed and do not have $250. I am locked into a contract.

[vzw_customer_support]

Hi droppedcall,

Thanks for the all the info you have provided. I know that dropped calls are very frustrating. From reading your post, I see that you have went through the troubleshooting that we recommend. I see that you said your neighbors are not having problems. Are they with VZW? Have they come to your house and not experienced problems? This will help steer me in the right direction. Keep me posted.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

[wings151]

I have a similar problem with my Galaxy S3.  I just received one a few weeks ago from my company and the signal quality seems very poor.  My wife and son have Samsung Brightsides on our family account and they have good signal strength and good voice quality on our house, but my business Galaxy S3 is constantly dropping calls and giving me poor voice quality.

[vzw_customer_support]

Hi wings151,

Let's get you the same great signal your family is already receiving. I see that you are using an company provided S3. Is this service with Verizon as well? Keep us posted.

Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport

[ckzinfan]

I have had the same issue for almost a year now.  I assumed I was in a local dead zone. I live on the second and third floors of a 3 story condo complex. I get better voice signals on the 3rd floor than on the second, but that is not consistent. However, I have a near constant 4G signal.  It very rarely drops to 3G. There are 2 Verizon stores within .5-.75 mile of my house and I do not have any issues in either of those shops. I have some signal limitation outside and away from the condo building, but it is better than inside. My girlfriend also is on Verizon and has an older model Droid.  She has some signal degredation in the same locations, but not as severe as mine.

I have tried removing the battery and resetting it.  This seemed to improve the signal reception by a bar, but only for about a week.  The phone is consistently in the 1-3 bar range.

[balz]

having the same issue in zip 21157.  whole family is verizon - and within the last 4 weeks, we are all losing service at home.  AT&T (husbands work) is fine.  my service before the last month was awesome.  have tried resetting phone, resetting sim card, replacing sim card and created a local network ticket (>>removed<<) but no news.  can't use phone at all in local area. 

>> Edited to comply with the <<

Message was edited by: Verizon Moderator

[vzw_customer_support]

We want you to enjoy reliable service in as many locations as possible ckzinfan! I'm sorry to hear about your difficulties. I'm pleased to hear that you were able to have a resolution ticket opened. That is our best recommendation for an in depth network analysis. Please allow 3-5 business days for completion.

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

[balz]

Its been almost 3 weeks....

Sent from my Verizon Wireless 4G LTE Smartphone

[vzw_customer_support]

     Thanks for the reply balz. Three weeks is definitely an extended amount of time. Let's stop the anticipation buildup and see what the resolution is to this issue. May I ask do you have a ticket number? If so then it's needed to check the status/resolution for you. If you do not then simply send us a direct message with this info so we can look it up and proceed.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

[balz]

Yes.  My ticket number was removed from my post by the administrator.  It is  >>removed<<. Thanks

>>Personal information removed to comply with the Verizon Wireless Terms of Service .  Personal information such as ticket numbers should be shared with Verizon reps via Direct Message (How To: Direct Message), not posted on this public forum<<

Message was edited by: Verizon Moderator

[vzw_customer_support]

balz, thanks for providing your trouble ticket number. A review of the resolution of this ticket confirms that there is no outage or alarms in your area at this time. However, wireless signal can still be challenging indoors as no wireless provider can guarantee services in building structures that may have restrictions based on the materials that it was built with. This is why we recommend the Network Extender. The Network Extender allows you to make calls and in most cases provide faster access for email and other applications. It enhances indoor coverage to provide more reliable service. For more information regarding this device, click http://vz.to/GO3te0

Lasina_VZW
Follow us on Twitter @VZWSupport

[droppedcall]

Balz, glad that you're getting some movement on this problem. 

ArnetH_VZW, could you help me?  It's been quite a few months now.  Aside from a $30 credit and a few text messages (at he beginning) stating that you're working on it, nothing. 

Thank you,

droppedcall

[vzw_customer_support]

Hi droppedcall!

I want to ensure we are addressing your dropped call issue as well!  I see we responded to your original post in October.  Are you still experiencing the same issue with dropped calls at this location?  In what zip code are you experiencing the problem, and are you aware of any other Verizon Wireless customers experiencing the same at this location?  Was a resolution ticket filed for this issue on your behalf?  If so, what was the result of the ticket?  Please let me know so I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport