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Dropping Calls

Amanda87
Newbie
‎04-28-2014 07:22 PM

My phone keeps dropping calls, is there anything that I can do to update the towers? In the same area an iphone has full bars with Verizon.

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Not applicable
‎04-28-2014 08:22 PM

You don't update towers on 4G phones. That is done automatically. Best you can do is restart your phone.

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Amanda87
Newbie
‎04-29-2014 06:21 AM

So everytime I go into my house I will have to restart my phone? Because this happens almost daily.

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vzw_customer_support
Community Manager
Community Manager
‎04-30-2014 07:28 PM

Hi Amanda87
I'm so sorry your having issues.Let's work together and find out what's causing these dropped calls. Does service improve outdoors? What's your current zip code? Do others also experience issues in your home?

JoeL_VZW
Follow us on Twitter @VZWSupport

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