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Email Issue since Marshmallow Update

I have an issue that is stumping me. Since applying the 6.0.1 Update my email app is no longer synching with the host server.

Let me explain what I mean by sync so there is no confusion. I use POP3 with Cablevision (Optimum.net) and have always had 2 accounts on my various Android devices. By various I mean different phones over the years. (All Android.)

During the daytime hours I work from home and have both a work laptop and home PC. These accounts show up on my home PC which is my primary email station. IE: This is where I save mail I want to keep in private folders. I use the email app on my Galaxy Note 5 to read email that arrives when not at home.

If I delete from my Galaxy Note 5, it does indeed still delete the email from the Optimum Server. But if I boot up my PC and lets say I have 50 emails between accounts which I then clean up. My Optimum account (verified by using Web Access) has ZERO emails in it. But if I look at my phone it will continue to show all the 50 that came in overnight. If I slide the phone screen to sync, all 50 remain on the phone unless I delete them all a second time.

It worked fine up until the Marshmallow Update. Again, using POP3, not IMAP.

Thanks,

Jeff

Comments

bearone21

i use imap on everything & wonder when you setup email on the note5 did you duo auto or manual....auto sets up imap.

i had to redo the sync on 2 imap accounts.

whatever you do on the phone should leave mail on the server & the phone until deleted on the pc.

JWB357

Nope..it is setup as POP3. I did auto but just looked and it is POP3. Just to be clear...This worked perfectly with the built in Android Email App before upgrade to 6.0.1. Every user views their devices in a different fashion. Because I struggle with reading glasses, my home PC with my 27 inch monitors is my base of operations. But like everyone, I am on the road frequently and rely on my cell for email notifications. Let's say I work from home for 3 days and during those 3 days, I handle 40 emails each day. When I connect from home I pull ALL the email down to my PC. That is how I use it. I then use my phone when out and about to pre screen emails that come in until I get back home.

Using the above, I didn't look at my phone's email those 3 days. When I did, it showed all 120 emails still there and I had to delete them all a second time from that device. What happened prior to the upgrade is when it performed a sync, it would see the mail was removed from the server and remove it from the phone without me doing anything. That is what broke. As I said, it worked 100% fine until the upgrade.

Thanks,

Jeff

Tidbits

Did you try and clearing data of the email app and then setting up each email app again?

JWB357

Thanks Tidbits. I did.

I finally just downloaded the K-9 EMail App which is free and it works flawlessly like the built in Mail App did prior.

The Android built in Email App deletes from the server fine when I delete it from the device. What is doesn't do is synchronize if I clean up my mail from my home PC or a Web Client at a library as an example. When I next look at my device all this emails I cleaned up via my home PC or Web Client are still on my Samsung.

Remember, this has worked fine in the past. Galaxy S4, Galaxy S5, Galaxy S5 and now on my Galaxy Note 5. Those are my past 4 devices and it has always been easy to use and worked fine. The only difference is the 6.0.1 Marshmallow update appeared about 8 days ago. I installed it and the mail no longer works as it should.

For now I'm satisfied since I got the K-9 Application to work right. But it's a shame no one else seems to have seen this issue. I could always reset the phone and start over but too much effort to do that at this point.

Jeff

Klein619

I am having the same issue with my Verizon email since the update. Hopefully this will be fixed soon as I have 250+ emails daily.

bearone21

when i did the 601 update many things changed & one was sync schedule for my email accounts.

as long as pop3 email is on another machine, it's not deleted from the server & the phone on the next sync,unless the phone has selected "leave on server". it won't stay deleted on the phone.

dvolsysop

I have had the same issue since the update and use email very much as you do. Email deleted from my primary server does not delete the message from my phone as it used to prior to Marshmallow. There definitely seems to be a software issue here, which may or may not be resolved with an update/fix in the future.

MarkZinNY

I have the same issue on my Galaxy S6 since Marshmallow update. E-mail I delete using my computer from my Roadrunner account (Time Warner) does not delete from my phone when I refresh sync on my phone. E-mail I delete from my phone does delete from the server as it no longer appears on my computer. There was no problem before the Marshmallow update.

Does anyone have a suggestion?

KJIsaacson

Mark,

I downloaded the K-9 app. It's easy to use, and works perfectly. As far as I know, the issue with the native email app hasn't been addressed.

Ken

Rescue911911

I'm having the exact same problem on my Note 5. Help.

Megates

I'm having the same problem with my upgraded edge6+ as well as my wife's new s7. The email client worked fine prior to the latest andriod update and emails deleted from the server (optimum) would be deleted in the email app after a sync. After the upgrade, when I delete from the server, the mail stays in the email app even after multiple syncs. Eventually it seems that it might be deleted but maybe the next day - I'm not sure, I'm still testing that. K9 works fine. There is clearly a bug in the email app.

SHAKEN2

The new email app has created a Trash folder on the local device that is not connected to the email server. So when an email is deleted on the device using the native email app it moves the email to this off line folder. If you have deleted several emails, and they re-appear in your inbox after syncing with the server again you will notice that these emails are sitting in this Trash folder that is on the local device. See the picture below. You will notice 2 trash folders. 1 under the server and 1 on the device.

We need a fix that will allow us to map the server based Trash folder correctly in the native app.

As a workaround there are 2 options.

1. if you don't mind getting rid of youre email and dont want them in your deleted items folder on the server you can navigate to the local Trash folder on you device, select all messages, delete them and it will remove them from the inbox on the server and the trash folder.

2. If your like me a like to keep those emails around for a few days you can select multiple emails at a time to delete and move them to the server based Trash folder. Not ideal but it does work until they address how to map the Trash fold to the server based folder.

bearone21

are you sure the note5 is pop3??

auto setup creates an imap account & when you delete from imap, it's gone on the pop3 server.

LUCKY_DAY

My Galaxy S5 now has "THE" e-mail sync wonky problem too. Get this, I can send but cannot receive any NEW emails .. but I can sync only OLD emails from 3 weeks ago, no new ones, only the old ones! I have two POP3 accounts and one works flawlessly while the other has this wonky problem! I fired up my old Samsung S4mini and it now shows the xcat same problem as the S5. These POP3 accounts used to work fine on both phones. Since email no longer works I installed the "BlueMail" app on the S5 which has NO PROBLEM retrieving fresh emails on all my accounts. So, why don't the resident Android email apps work consistently any more?

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