I have a Samsung Galaxy S6 and every time I try to get a ring back tones I get the error. Any suggestions?
If you have Advanced Calling activated, you will not be able to use Ringback tones.
Q: Who is eligible for Advanced Calling 1.0?
A: Any Verizon customer with a compatible phone and a postpaid calling plan is eligible. Please note that the following features are currently incompatible with Advanced Calling 1.0: Ringback Tones and Company Name ID. Additional incompatible features apply for consumer customers.
How do I know if I have advanced calling?
Go to Settings --> Advanced Calling, and check if it is turned on or off.
It is turned off
Then I would call customer service, 800-922-0204, choose option 4 for "Other", say "Agent " at the voice prompt - it should connect you to a live person within a few minutes, and hopefully they can resolve the issue.
I can see that becoming a pretty annoying error to see, Chas4024. Have you been trying to subscribe straight from the Verizon Tones application on your phone or by logging into www.vzw.com/rbt instead? SuzyQ was also onto something with the Advanced Calling feature, since you may have the feature on your account but have it turned off on your phone. To double check if it is an active feature, sign in to My Verizon www.vzw.com/signin then click Manage My Account and select Manage Products & Apps. In the Get Products tab at the top of the page you’ll be able to see and select HD Calling features to add or remove. JenniferH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
