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Error 248

Chas4024
Newbie
‎11-19-2015 11:25 PM

I have a Samsung Galaxy S6 and every time I try to get a ring back tones I get the error. Any suggestions?

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SuzyQ
Community Leader
Community Leader
‎11-20-2015 03:44 PM

If you have Advanced Calling activated, you will not be able to use Ringback tones.

Frequently Asked Questions

Q: Who is eligible for Advanced Calling 1.0?

A: Any Verizon customer with a compatible phone and a postpaid calling plan is eligible. Please note that the following features are currently incompatible with Advanced Calling 1.0: Ringback Tones and Company Name ID. Additional incompatible features apply for consumer customers.

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Chas4024
Newbie
In response to SuzyQ
‎11-20-2015 03:58 PM

How do I know if I have advanced calling?

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SuzyQ
Community Leader
Community Leader
In response to Chas4024
‎11-20-2015 07:16 PM

Go to Settings --> Advanced Calling, and check if it is turned on or off.

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Chas4024
Newbie
In response to SuzyQ
‎11-20-2015 07:29 PM

It is turned off

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SuzyQ
Community Leader
Community Leader
In response to Chas4024
‎11-20-2015 07:44 PM

Then I would call customer service, 800-922-0204, choose option 4 for "Other", say "Agent " at the voice prompt - it should connect you to a live person within a few minutes, and hopefully they can resolve the issue.

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Chas4024
Newbie
In response to SuzyQ
‎11-20-2015 07:52 PM

OK thank you for your help.

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vzw_customer_support
Customer Service Rep
In response to Chas4024
‎11-23-2015 05:43 AM

Chas4024,

I want us to make sure theat we get this error code taken care of for you. I dont want this to keep going on.  Can you tell me if you were able to turn of the Advance Calling feature on your phone? When was the last time you have seen the error? Has it stopped appearing?
VeronicVZWM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Chas4024
Newbie
In response to vzw_customer_support
‎11-23-2015 07:32 AM

It's not on right now. I don't know what the problem is.

On Nov 23, 2015 8:43 AM, "Verizon Wireless Customer Support" <

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vzw_customer_support
Customer Service Rep
In response to Chas4024
‎11-25-2015 07:47 AM

Chas4024, don’t give up we are here to help.  Are you having difficulties to subscribing to the service or actually getting a tone?
AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Chas4024
Newbie
In response to vzw_customer_support
‎11-23-2015 08:24 PM

Each time I try to get a ring back tone. I never turned the advanced thing

on. I am about to give up on it.

On Nov 23, 2015 8:43 AM, "Verizon Wireless Customer Support" <

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vzw_customer_support
Customer Service Rep
‎11-22-2015 06:34 AM

I can see that becoming a pretty annoying error to see, Chas4024. Have you been trying to subscribe straight from the Verizon Tones application on your phone or by logging into www.vzw.com/rbt instead? SuzyQ was also onto something with the Advanced Calling feature, since you may have the feature on your account but have it turned off on your phone. To double check if it is an active feature, sign in to My Verizon www.vzw.com/signin then click Manage My Account and select Manage Products & Apps. In the Get Products tab at the top of the page you’ll be able to see and select HD Calling features to add or remove.

JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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