Factory Reset and *228 DO NOT HELP. Period

What a freakin' joke. Missed calls, screen freezes 2-3 times per day and friends sending texts that I don't get because Verizon doesn't give a rats arse about anything but YOUR $$$$! The common verbiage from ANY REP is..."Factory Reset"...*228..."pull the battery..wait 10 minutes then hold the volume buton down...then hold it up all while re-installing the battery"..Why? Because that is what they have been told to say to pacify all the "we got taken" customers. People...wake up! Neither the factory reset OR * 228 have helped at any time. We are stuck wth these POS phones until our contracts run out. I should have purchased the i-Phone 4, but thought saving $100 on the Fascinate was a good choice. Just face it...you are going to miss calls...you are going to miss texts...your phone is going to freeze up and you will have to pull the battery 1 or more times per day AND, Verizon and Samsung are laughing all the way to the bank! As for myself, I will wait for my next bonus check in August and go get the i-Phone 4. Besides me & my wife having problems with the Fascinate, I have 5 other friends that also have it and they are having the exact same problems! I guess having the Fascinate is better than a poke in the eye with a sharp stick! I guess.

Accepted answers

AyaniB_VZW

Hi randallg,

I completely understand your frustration and want you to have an operable device. We are aware the issues after completing the software update. I'm sorry those troubleshooting steps did not alleviate the problem. Your patience is greatly appreciated as we await a resolution from Samsung.

Thank you for your involvement in our community forums,

All comments

wardcst24

Sad thing is I have talked 3 people in to getting this Phone also

I am in the process of sending my phone back to Samsung TRY # 5

I have sent it in 4 times so far the 4th time they sent a Brand new Phone.

It does the same thing So I am sending in the new Phone on try #5

This is a great Phone or was until they put there new {word filter avoidance} software on it now all it is good for is playing mp3 s

Not even good for that it is or has been in the mail for 2 months I have only had it 4 Days in 2 months and missed more calls than over 10 years with any other phone I have had.

TOTAL JUNK

NuDroidUsrr

randallg wrote:
What a freakin' joke. Missed calls, screen freezes 2-3 times per day and friends sending texts that I don't get because Verizon doesn't give a rats arse about anything but YOUR $$$$! The common verbiage from ANY REP is..."Factory Reset"...*228..."pull the battery..wait 10 minutes then hold the volume buton down...then hold it up all while re-installing the battery"..Why? Because that is what they have been told to say to pacify all the "we got taken" customers. People...wake up! Neither the factory reset OR * 228 have helped at any time. We are stuck wth these POS phones until our contracts run out. I should have purchased the i-Phone 4, but thought saving $100 on the Fascinate was a good choice. Just face it...you are going to miss calls...you are going to miss texts...your phone is going to freeze up and you will have to pull the battery 1 or more times per day AND, Verizon and Samsung are laughing all the way to the bank! As for myself, I will wait for my next bonus check in August and go get the i-Phone 4. Besides me & my wife having problems with the Fascinate, I have 5 other friends that also have it and they are having the exact same problems! I guess having the Fascinate is better than a poke in the eye with a sharp stick! I guess.

There was a thread someone posted about the issue of not receiving phone calls, and the fact that it seemed to lose the device with the phone number? Someone suggested taking another phone, activate that phone with your number, and then re-activate the Fascinate on your number.
Not sure if this will help or not, but I saw it somewhere out in the forums.

wardcst24

NuDroidUsrr wrote:
randallg wrote:
What a freakin' joke. Missed calls, screen freezes 2-3 times per day and friends sending texts that I don't get because Verizon doesn't give a rats arse about anything but YOUR $$$$! The common verbiage from ANY REP is..."Factory Reset"...*228..."pull the battery..wait 10 minutes then hold the volume buton down...then hold it up all while re-installing the battery"..Why? Because that is what they have been told to say to pacify all the "we got taken" customers. People...wake up! Neither the factory reset OR * 228 have helped at any time. We are stuck wth these POS phones until our contracts run out. I should have purchased the i-Phone 4, but thought saving $100 on the Fascinate was a good choice. Just face it...you are going to miss calls...you are going to miss texts...your phone is going to freeze up and you will have to pull the battery 1 or more times per day AND, Verizon and Samsung are laughing all the way to the bank! As for myself, I will wait for my next bonus check in August and go get the i-Phone 4. Besides me & my wife having problems with the Fascinate, I have 5 other friends that also have it and they are having the exact same problems! I guess having the Fascinate is better than a poke in the eye with a sharp stick! I guess.
There was a thread someone posted about the issue of not receiving phone calls, and the fact that it seemed to lose the device with the phone number? Someone suggested taking another phone, activate that phone with your number, and then re-activate the Fascinate on your number.
Not sure if this will help or not, but I saw it somewhere out in the forums.

I have did that at least 7 times it Fails also

NuDroidUsrr

wardcst24 wrote:
NuDroidUsrr wrote:
randallg wrote:
What a freakin' joke. Missed calls, screen freezes 2-3 times per day and friends sending texts that I don't get because Verizon doesn't give a rats arse about anything but YOUR $$$$! The common verbiage from ANY REP is..."Factory Reset"...*228..."pull the battery..wait 10 minutes then hold the volume buton down...then hold it up all while re-installing the battery"..Why? Because that is what they have been told to say to pacify all the "we got taken" customers. People...wake up! Neither the factory reset OR * 228 have helped at any time. We are stuck wth these POS phones until our contracts run out. I should have purchased the i-Phone 4, but thought saving $100 on the Fascinate was a good choice. Just face it...you are going to miss calls...you are going to miss texts...your phone is going to freeze up and you will have to pull the battery 1 or more times per day AND, Verizon and Samsung are laughing all the way to the bank! As for myself, I will wait for my next bonus check in August and go get the i-Phone 4. Besides me & my wife having problems with the Fascinate, I have 5 other friends that also have it and they are having the exact same problems! I guess having the Fascinate is better than a poke in the eye with a sharp stick! I guess.
There was a thread someone posted about the issue of not receiving phone calls, and the fact that it seemed to lose the device with the phone number? Someone suggested taking another phone, activate that phone with your number, and then re-activate the Fascinate on your number.
Not sure if this will help or not, but I saw it somewhere out in the forums.
I have did that at least 7 times it Fails also

Just a thought.

wardcst24

NuDroidUsrr wrote:
wardcst24 wrote:
NuDroidUsrr wrote:
randallg wrote:
What a freakin' joke. Missed calls, screen freezes 2-3 times per day and friends sending texts that I don't get because Verizon doesn't give a rats arse about anything but YOUR $$$$! The common verbiage from ANY REP is..."Factory Reset"...*228..."pull the battery..wait 10 minutes then hold the volume buton down...then hold it up all while re-installing the battery"..Why? Because that is what they have been told to say to pacify all the "we got taken" customers. People...wake up! Neither the factory reset OR * 228 have helped at any time. We are stuck wth these POS phones until our contracts run out. I should have purchased the i-Phone 4, but thought saving $100 on the Fascinate was a good choice. Just face it...you are going to miss calls...you are going to miss texts...your phone is going to freeze up and you will have to pull the battery 1 or more times per day AND, Verizon and Samsung are laughing all the way to the bank! As for myself, I will wait for my next bonus check in August and go get the i-Phone 4. Besides me & my wife having problems with the Fascinate, I have 5 other friends that also have it and they are having the exact same problems! I guess having the Fascinate is better than a poke in the eye with a sharp stick! I guess.
There was a thread someone posted about the issue of not receiving phone calls, and the fact that it seemed to lose the device with the phone number? Someone suggested taking another phone, activate that phone with your number, and then re-activate the Fascinate on your number.
Not sure if this will help or not, but I saw it somewhere out in the forums.
I have did that at least 7 times it Fails also
Just a thought.

Sorry I was not criticizing you I am at my whit's end and have tried about everything

ponygirl22

I've loved my Fascinate until the 2.2. update recently. It amazes me how there is no real answer out there. I have no interest in going back to factory settings and now I'm hearing that doesn't even help. How lovely.

joejr58

I'm with you there. My Fascinate worked fine before the update. My daughter is also having issues with her Fascinate. If I had the cash, I would go out and get an iPhone right now.

AyaniB_VZW

Hi randallg,

Thank you for your involvement in our community forums,

wardcst24

Where is the solution was hoping I could Find it

I have been waiting 2 months for a solution and on the 5th time sending it to Samsung

If there is a solution Someone please tell Samsung I am sure they would like to know it: smileyvery-happy:

jthymian

06-22-201102:17 PM

Hi randallg,

Thank you for your involvement in our community forums,

AyaniB_VZW
Follow us on Twitter @VZWSupport

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AyaniB

Just because you post a "canned" response doesn't solve the issue as you claim on the thread. This problem is not solved, so it shouldn't have it listed as so. Your response in this matter is insulting to anyone who reads this looking for a fix!

wardcst24

AyaniB

Just because you post a "canned" response doesn't solve the issue as you claim on the thread. This problem is not solved, so it shouldn't have it listed as so. Your response in this matter is insulting to anyone who reads this looking for a fix!

I could not agree more

wardcst24

AyaniB_VZW wrote:

Hi randallg,

Thank you for your involvement in our community forums,

await a resolution from Samsung

If the key word is await how is this solved I have been AWAIT for 2 months and it is not fixed