Failed text messages

[t-powell2]

I am having trouble sending Text messages from home on my Samsung SIII.  All other features on the phone are working fine.  Can I resend failed messages?  What can I do to improve sending success?

[llamee]

Did the problems start after the 4.1.2 update last week?  I had issues with text messages after the update as well.

[KathyH_VZW]

Hey t-powell2!

Now, I know firsthand I do probably 90% of my own personal communication via text messaging. So, with that said, we've got to get you back in the texting game ASAP.

Of course, I'd love to gain a better understanding of things before we delve further. First, are issues only doors? What's your zip code? Do you show sufficient bars on your phone? And do you use a third party text messaging app (if so, please remove and use the stock app)? For now though, please start by clearing out your text threads. Then go to settings > application manager > all > messaging > clear data and force stop. Then remove/reinsert the SIM to resync with our network.  Finally, test things out and let us know how it goes. Oh, and you can resend failed messages by clicking on them once more.

EvanO_VZW

Follow us on Twitter @VZWSupport

[bucknastytoo]

I have issues with text message not sending since the 4.1.2 upgrade.

Reboot of phone does not help.

[t-powell2]

The problem messages appear to be mostly sent from inside a house, but with

two or more bars showing.  The phone works fine for phone calls.  My zip

code is 75094.

I tried clicking on a failed message as you suggested and it only opens the

message on another screen with no apparent way to resend it.   However, I

just tried clicking on the orange exclamation point beside the message and

this triggered a resend attempt.  However, after several minutes, the

message had not been sent and finally failed.  I tried a simple test message

from the same location and it immediately sent.  Could the transmission

problems be related to the length of the message?   One potential flag for

the problem could be the Wi-Fi symbol.  The phone shows to be connected to

my home n-band router with a green up arrow but an orange down arrow.

I followed your recommendation for clearing out the text threads.  Then when

I clicked on the exclamation mark for the message that had failed twice

before, it went immediately.  Hopefully this will resolve my issue.

Thanks for your help,

Tom

>>Personal information removed<<

Message was edited by: Verizon Moderator

[vzw_customer_support]

Thank you for trying all of these steps t-powell2! Your effort is very much appreciated. I was able to confirm that there are no known issues in your area. Clicking on the exclamation point is certainly the right way to resend the message. Thank you for pointing that out. I do not believe that the issue is related to the length of the text message. Have you tried to send a shorter message? Try to turn off WiFi and send again. Are these group messages that you are sending or just a standard individual text? Please share the details so that we can assist better.

Thank you,

Lena_VZW
Please follow us on twitter @VZWSupport

[Inesita]

It seems to me that there are a lot of people having the same issue in this site and wonder how many more who are also having the problem don't know about this place just like me.  I just found out about this by chance while looking online for ideas as to what could be wrong.  It seems to me that Verizon is not doing much to take care of the problem and that all the suggestions we are given don't work because you don't know what is wrong.  Why can't we go back to the original settings before your upgrades?  That seems to be the solution to all our problems.  I just got this phone and it was fine when I received it and a week later I can't do any of the things I used to do with my old Non-Droid phone.  Did I make a mistake in changing?:

Maybe a visit in person to the Verizon store may clarify actions, if so I will repost later.

[vzw_customer_support]

Hi Inesita,

I understand how important it is to be able to send and receive messages reliably, as I use text messages to communicate with friends and family over 95% of the time. While reverting your phone to the previous software version is not possible, I recommend clearing messaging Data/Cache and test. Go to settings > application manager > all > messaging > clear data and force stop. Also reprogram your phone by removing the SIM card http://bit.ly/TMHSVi for one minute.

[arkainzeye]

A factory Rest DOES NOT fix this... all it does is causes you to lose everything.. I have been having the same problems every since the Firmware update last week. So i read on here that a factory reset was the answer... it is NOT.!  so not only do i still have the same problems. but now i lost everything... great.....

[SanEric]

Thanks for the post, as I was about to go down the same reboot path.  Definitely something going on with SMS text messages.  My wife and I are have the same issues as above with the S3.  My wife recently received a wrong message from her daughter (iPhone4).  You could look at both screens and they showed different messages.

[vzw_customer_support]

Hello and happy Sunday SanEric,

I wanted to do a pulse check with you and your text message concern. May I ask are you still having an issue? If so, please advise as to how much available device memory do you have on the phone? Also, can I assume that there isn't any physical or liquid damage on your S III? If you can share the status of your concern then that would be great. I'm looking forward to your reply.

Thank you...

Arnett_VZW
Please follow us on twitter @VZWSupport

[travbob]

I have been having the same issue since the update. I talked to a guy in the verizon store and his basic answer was "ER I dunno that sucks." I have done a factory reset, shut down the phone removed the sim card and replaced it, even tried a tribal rain dance and all to no avail. Since I do most of my communication through texts this is beyond inconvenient when I have to restart my phone multiple times to send a message. I also have this awesome new feature, besides when the texts just don't send, sometimes it does send but tells me it didn't so my friends receive multiple of the same message. I appreciate becoming one of those people.

[vzw_customer_support]

@travbob

I see you've tried a number of troubleshooting steps to resolve the device problem!  I would love to help.

Is this happening with every text you send or is it happening intermittently?  Do you get an error message when this happens or does it appear to be sent?  Lastly, are you using any 3rd party messaging applications?  If so, I recommend removing the application http://vz.to/15iSzVF and retesting.  Please let me know so I can further assist.  Thanks!


AnthonyTa_VZW
Please follow us on twitter @VZWSupport

[sfisch]

I'm having the same problems with my son's S III-- we just bought it and gave it to him last night.  There are no additional messaging applications, plenty of memory and it's essentially a clean install.  Nevertheless, texting doesn't work (inbound or outbound).  It sounds like there's a systematic issue here.  Why aren't you trying to fix it?

[athens888]

Have been having this same trouble as well.  Have done all the steps of rebooting, removing sim card, etc.  MULTIPLE times per day I will click on messages and it will simply say "No Messages", then reboot and they are there.  This is EXTREMELY inconvenient when text is a major way of my communications.  Having to reboot 8 times a day cannot be the norm. Considering what we pay VZW per month i would hope this gets some attention promptly.

[vzw_customer_support]

Hi Athens888,

A rebooting phone is no good! I know how important it is to have a properly working device especially text messaging. Let's get this fixed. Thank you for all the troubleshooting that you have completed. The next step would be a Hard Reset on the device http://vz.to/LfV00q to repair any corrupted software. Keep me posted.

Thanks,
Pamela_VZW
Please follow us on twitter @VZWSupport

[athens888]

Pamela;

Thank you for the response.  We have already done the hard reset twice!  The unit does not reboot on its own...it is rebooted so that the messages will show up again and the messaging app will work...if only briefly (rebooted on average 10 times per day).  It is the stock messaging app and there are only a few apps added to the phone.  This is my wife's phone and it is mainly used for texting and a few calls.  Maybe a web search here or there if one of our kids gets on it.  There is something wrong with this phone...i have the same samsung s3 and do not get these errors/problems and mine is used a heck of a lot more than hers.  If you google this problem it is well known and something should be done.  I think we should get a replacement, but we shouldn't have to pay for the deductible considering what our monthly bill is.  I can lease a Mercedes for the same as I pay VZW for cell service!

Athens888

[vzw_customer_support]

I completely understand your frustration athens888. Especially since text messaging seems to be the most used form of communication now days. I do appreciate all you've tried already.

How long have you had this S3? Do you know when this started happening? Since you're using the stock messaging application, please try going to the Play Store and download an application called Handcent. Its also a text message application, and its free. Try texting with this app instead of stock app to see if anything changes.

Please keep us posted.

Thank you,
Vanessa_VZW
Please follow us on twitter @VZWSupport

[travbob]

Sorry for not replying earlier but I have only used the stock messaging app since i got the phone in july of 2012 and it has worked fine. I have now gone to using Go SMS pro and I seem to be having a lot better success. Not sure whey a third party app works better than stock but I am just glad something does.

[Ewestphal]

I am having this same problem with my SIII.  I've read the posts here so here's my information:

I live in zip code 55426.

I am not using a 3rd party messaging app.

I have 3 bars of connectivity. I am in my house on WiFi.

I went into Settings-Application Manager but I don't have an All option.  I just have a list of some of the apps on my phone and Messaging isn't in the list.

I've tried selecting the red exclamation mark on a failed reply.  One message in particular fails immediately.

I can receive texts fine but I cannot reply.

I did clear all my threads and powered off the phone and powered it back on.  The replies I had composed still failed.  On a different reply to a test text my husband sent me the clock ran and ran and ran.  While it was running he recieved the reply, but the reply came up as Failed on my phone.

Where do I go from here?

Thanks-

EWestphal

[Ann154]

Ewestphal wrote:

I am having this same problem with my SIII.  I've read the posts here so here's my information:

I live in zip code 55426.

I am not using a 3rd party messaging app.

I have 3 bars of connectivity. I am in my house on WiFi.

I went into Settings-Application Manager but I don't have an All option.  I just have a list of some of the apps on my phone and Messaging isn't in the list.

I've tried selecting the red exclamation mark on a failed reply.  One message in particular fails immediately.

I can receive texts fine but I cannot reply.

I did clear all my threads and powered off the phone and powered it back on.  The replies I had composed still failed.  On a different reply to a test text my husband sent me the clock ran and ran and ran.  While it was running he recieved the reply, but the reply came up as Failed on my phone.

Where do I go from here?

Thanks-

EWestphal

In the Application manager, you have to scroll from right to left to move from the "downloaded" tab to the "all" tab.