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Fascinate Market all of a sudden stopped downloading apps - pls help

I bought a Samsung Fascinate today. It never downloaded any apps. I did a Master restart, and it started to download apps (about 4) - then it stopped downloading. I click on "install," it says "application will download" and then it immediately says "download unsuccessful."

I called customer service at Verizon three times - spoke to their tech guys - and they recommended getting a new phone.

So, I went tonight and got a new phone. It was working great - downloading apps.

Then all of a sudden, it stopped downloading apps and every time I try to download anything, it says "download unsuccessful."

So it's not the phone, I gather. I don't know what to do. I'm so frustrated.

Thanks for any and all help you can offer. I really like the phone and don't want to get a different one, but I need to be able to download apps. Clearly, customer service/tech support is worthless (they were Googling the problem to help me - I can do that!).

Comments

ender26

Update:

My husband forced quit some DRM apps that were running and it started working again.

Fingers crossed that it continues to work!

Android10

Letstry some different steps to try to correct this problem.

First you would want to verify that you have the 3G coverage on the phone.

You can verify that information at the top, next to the signal bars.

Then could I get you to do a soft rest on the device.

Press the Power key.
Touch Power off.
Touch OK.
Press the Power key to power on the device.

Then dial *228 send and option 1, then dial *228 send and option 2.

If you are attempting to download the same application, try downloading a different application to see if you get the same error message.

Then try this step:

From the home screen, select Applications.

Select development,

Then allow 3rd party applications.

Finally before downloading applications try stopping the applications that are running in the background.

From the home screen, select Applications.

Select Running Services, Choose unnecessary applications and Force Stop.

MandeeGee

FAIL.

I just got this phone a few days ago, if this problem does not get fixed I will be returning my phone and possibly canceling my Verizon Service. This is rediculous.

Android10

I apologize about the problems that you are having with your device.

Try doing the following steps:

From the main screen, touch the menu tab
Touch Settings
Touch About Phone
Touch System Updates

Press the Power key.
Touch Power off.
Touch OK.
Press the Power key to power on the device.

Then dial *228 send and option 1.

Finally before downloading applications try stopping the applications that are running in the background.

From the home screen, select Applications.

Select Running Services, Choose unnecessary applications and Force Stop.

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