Fascinate Missed Call Problem - ED04 update didn't help - PROBLEM IS NOT SOLVED!!!

Since someone from Verizon marked the other post as solved when it most definitely isn't solved, I am creating another post. My Fascinate has been missing calls. The phone doesn't ring, I don't get a missed call notification... All I get is someone I talk to later asking me why I didn't answer my phone. Or a voicemail notification. Unacceptable. Verizon's answer is for us to wait for yet another update that probably won't fix anything? I think they need to step up and offer us a different phone or something. This is my work phone and I cannot have calls not go through. I might as well go to AT&T and have dropped calls. At least the call connects before it drops there.

Accepted answers

AyaniB_VZW

Hi CSimi115,

I am hopeful the Software Update resolved your issue. Please let me know if you have any additional concerns.

Thank you for your contribution to our community forums,

All comments

RSDan

+1 Unless there was an ota in the last few seconds.

NuDroidUsrr

MBF wrote:
Since someone from Verizon marked the other post as solved when it most definitely isn't solved, I am creating another post. My Fascinate has been missing calls. The phone doesn't ring, I don't get a missed call notification... All I get is someone I talk to later asking me why I didn't answer my phone. Or a voicemail notification. Unacceptable. Verizon's answer is for us to wait for yet another update that probably won't fix anything? I think they need to step up and offer us a different phone or something. This is my work phone and I cannot have calls not go through. I might as well go to AT&T and have dropped calls. At least the call connects before it drops there.

I was just in Best Buy, I got my daughter the Fascinate, and while I was talking to the General Manager, he said he was told Verizon is working on a fix for the ED04 update issues, those being missed calls, and from what he was told, also auto rotation was broken. The good thing about my daughter having the Fascinate, she hardly uses the phone, and does everything by text or email. She won't notice the missed calls....

Indianchief

Good luck because she will have issues with texting also, not just missed calls. The texting is just a bad as far as not sending or not receiving texts sometimes, just like phone calls (and you don't know about either). Email works slightly better depending on what email service you have.

NRR

Same issues indeed....even after being sent multiple replacement phones (which have the same updated operating system/software update) and same problems occuring . Finally found a "nice" Verizon employee to work with but still a huge problem. They keep passing the buck saying if it's a Samsung issue then they are not responsible to provide me a completely different phone (with different operating system) or allow us to depart from our contract without fees.

We keep going back to the fact that we are paying VERIZON for service, not Samsung and VERIZON is responsible to make sure we have our service, which we are not getting. It's one thing to have to deal with an issue in an acceptable period of time (?a week) but 2 months of phone problems and they keep our hands tied!

We purchased our phones November 2010. Verizon is not allowing a phone change as we "are beyone our 30 day window". Our phone worked until the OS updates 5 months after our purchase, so what does the 30 day guarantee have to do with ANYTHING?

They will not budge on changing to a completely different phone or allowing us departure from our contract without penalty.

This has all the makings of a class action suit. VERIZON, ALLOWING EARLY PHONE UPGRADES TO A PHONE WITH A DIFFERENT OPERATING SYSTEM OR EARLY CONTRACT DEPARTURES (WITHOUT PENALTY) WILL BE MUCH LESS COSTLY THAN A LENGHTLY COURT BATTLE AND FINANCIAL SETTLEMENT! You do the math!

wardcst24

It is Solved any time you activate a different phone on your line to send yours in

It is fixed until you reactivate your fascinate :smileyvery-happy:

If you Call that a Fix

wardcst24

They marked it solved Again when it is not

unknown

First, I apologize if a resolution has been marked incorrectly. That being said, I have been keeping track of this issue, and I have some news for those having the issue.

This has been escalated to the manufacturer. They rigorously tested and researched this specific issue. Samsung has developed a confirmed fix for the phones not ringing as of 06/30/11. We are working with them to finalize the fix and deliver it to the phones. I really wish I had an ETA to give everyone, but we don't have one yet. I just wanted to keep everyone in the loop.

Historically, these fixes have been pushed or updated via a software update. Here's a link to the Samsung Fascinate software update page in case we push this fix in a similar fashion. This page will update when we get very close to delivering the update if done via OTA software update.

Thanks again for everyone's feedback and patience.

wardcst24

MikeS_VZW wrote:
First, I apologize if a resolution has been marked incorrectly. That being said, I have been keeping track of this issue, and I have some news for those having the issue.

This has been escalated to the manufacturer. They rigorously tested and researched this specific issue. Samsung has developed a confirmed fix for the phones not ringing as of 06/30/11. We are working with them to finalize the fix and deliver it to the phones. I really wish I had an ETA to give everyone, but we don't have one yet. I just wanted to keep everyone in the loop.

Historically, these fixes have been pushed or updated via a software update. Here's a link to the Samsung Fascinate software update page in case we push this fix in a similar fashion. This page will update when we get very close to delivering the update if done via OTA software update.

Thanks again for everyone's feedback and patience.

Thank You Mike

For marking these as not resolved

I also want to thank you for letting us know what is truly Happening

Thank you again

NuDroidUsrr

MikeS_VZW wrote:
First, I apologize if a resolution has been marked incorrectly. That being said, I have been keeping track of this issue, and I have some news for those having the issue.

This has been escalated to the manufacturer. They rigorously tested and researched this specific issue. Samsung has developed a confirmed fix for the phones not ringing as of 06/30/11. We are working with them to finalize the fix and deliver it to the phones. I really wish I had an ETA to give everyone, but we don't have one yet. I just wanted to keep everyone in the loop.

Historically, these fixes have been pushed or updated via a software update. Here's a link to the Samsung Fascinate software update page in case we push this fix in a similar fashion. This page will update when we get very close to delivering the update if done via OTA software update.

Thanks again for everyone's feedback and patience.

Will the instructions for doing the update be the same for the people who did the ED04 update and the ones who did not do the ED04 update? I did not do the update, will I have to do the ED04 update and then the fix right after it?

NuDroidUsrr

Indianchief wrote:
Good luck because she will have issues with texting also, not just missed calls. The texting is just a bad as far as not sending or not receiving texts sometimes, just like phone calls (and you don't know about either). Email works slightly better depending on what email service you have.

That is not a Fascinate phone problem, it is a problem all over. I know people who do not have the Fascinate and they have texting problems, not receiving them.

unknown

Good question! Yes, the instructions will be the same. You will receive the update pushed to the device and have the option to download it. You can view the details of the update to see what it updates and the version number.