1 Solution
It is Solved any time you activate a different phone on your line to send yours in
It is fixed until you reactivate your fascinate
If you Call that a Fix
Since someone from Verizon marked the other post as solved when it most definitely isn't solved, I am creating another post. My Fascinate has been missing calls. The phone doesn't ring, I don't get a missed call notification... All I get is someone I talk to later asking me why I didn't answer my phone. Or a voicemail notification. Unacceptable. Verizon's answer is for us to wait for yet another update that probably won't fix anything? I think they need to step up and offer us a different phone or something. This is my work phone and I cannot have calls not go through. I might as well go to AT&T and have dropped calls. At least the call connects before it drops there.
Solved! Go to Correct Answer
Hi CSimi115,
I am hopeful the Software Update resolved your issue. Please let me know if you have any additional concerns.
Thank you for your contribution to our community forums,
+1 Unless there was an ota in the last few seconds.
MBF wrote:Since someone from Verizon marked the other post as solved when it most definitely isn't solved, I am creating another post. My Fascinate has been missing calls. The phone doesn't ring, I don't get a missed call notification... All I get is someone I talk to later asking me why I didn't answer my phone. Or a voicemail notification. Unacceptable. Verizon's answer is for us to wait for yet another update that probably won't fix anything? I think they need to step up and offer us a different phone or something. This is my work phone and I cannot have calls not go through. I might as well go to AT&T and have dropped calls. At least the call connects before it drops there.
I was just in Best Buy, I got my daughter the Fascinate, and while I was talking to the General Manager, he said he was told Verizon is working on a fix for the ED04 update issues, those being missed calls, and from what he was told, also auto rotation was broken. The good thing about my daughter having the Fascinate, she hardly uses the phone, and does everything by text or email. She won't notice the missed calls....
Good luck because she will have issues with texting also, not just missed calls. The texting is just a bad as far as not sending or not receiving texts sometimes, just like phone calls (and you don't know about either). Email works slightly better depending on what email service you have.
Same issues indeed....even after being sent multiple replacement phones (which have the same updated operating system/software update) and same problems occuring . Finally found a "nice" Verizon employee to work with but still a huge problem. They keep passing the buck saying if it's a Samsung issue then they are not responsible to provide me a completely different phone (with different operating system) or allow us to depart from our contract without fees.
We keep going back to the fact that we are paying VERIZON for service, not Samsung and VERIZON is responsible to make sure we have our service, which we are not getting. It's one thing to have to deal with an issue in an acceptable period of time (?a week) but 2 months of phone problems and they keep our hands tied!
We purchased our phones November 2010. Verizon is not allowing a phone change as we "are beyone our 30 day window". Our phone worked until the OS updates 5 months after our purchase, so what does the 30 day guarantee have to do with ANYTHING?
They will not budge on changing to a completely different phone or allowing us departure from our contract without penalty.
This has all the makings of a class action suit. VERIZON, ALLOWING EARLY PHONE UPGRADES TO A PHONE WITH A DIFFERENT OPERATING SYSTEM OR EARLY CONTRACT DEPARTURES (WITHOUT PENALTY) WILL BE MUCH LESS COSTLY THAN A LENGHTLY COURT BATTLE AND FINANCIAL SETTLEMENT! You do the math!
It is Solved any time you activate a different phone on your line to send yours in
It is fixed until you reactivate your fascinate
If you Call that a Fix
Indianchief wrote:Good luck because she will have issues with texting also, not just missed calls. The texting is just a bad as far as not sending or not receiving texts sometimes, just like phone calls (and you don't know about either). Email works slightly better depending on what email service you have.
That is not a Fascinate phone problem, it is a problem all over. I know people who do not have the Fascinate and they have texting problems, not receiving them.
They marked it solved Again when it is not
First, I apologize if a resolution has been marked incorrectly. That being said, I have been keeping track of this issue, and I have some news for those having the issue.
This has been escalated to the manufacturer. They rigorously tested and researched this specific issue. Samsung has developed a confirmed fix for the phones not ringing as of 06/30/11. We are working with them to finalize the fix and deliver it to the phones. I really wish I had an ETA to give everyone, but we don't have one yet. I just wanted to keep everyone in the loop.
Historically, these fixes have been pushed or updated via a software update. Here's a link to the Samsung Fascinate software update page in case we push this fix in a similar fashion. This page will update when we get very close to delivering the update if done via OTA software update.
Thanks again for everyone's feedback and patience.
MikeS_VZW wrote:First, I apologize if a resolution has been marked incorrectly. That being said, I have been keeping track of this issue, and I have some news for those having the issue.
This has been escalated to the manufacturer. They rigorously tested and researched this specific issue. Samsung has developed a confirmed fix for the phones not ringing as of 06/30/11. We are working with them to finalize the fix and deliver it to the phones. I really wish I had an ETA to give everyone, but we don't have one yet. I just wanted to keep everyone in the loop.
Historically, these fixes have been pushed or updated via a software update. Here's a link to the Samsung Fascinate software update page in case we push this fix in a similar fashion. This page will update when we get very close to delivering the update if done via OTA software update.
Thanks again for everyone's feedback and patience.
Thank You Mike
For marking these as not resolved
I also want to thank you for letting us know what is truly Happening
Thank you again
MikeS_VZW wrote:First, I apologize if a resolution has been marked incorrectly. That being said, I have been keeping track of this issue, and I have some news for those having the issue.
This has been escalated to the manufacturer. They rigorously tested and researched this specific issue. Samsung has developed a confirmed fix for the phones not ringing as of 06/30/11. We are working with them to finalize the fix and deliver it to the phones. I really wish I had an ETA to give everyone, but we don't have one yet. I just wanted to keep everyone in the loop.
Historically, these fixes have been pushed or updated via a software update. Here's a link to the Samsung Fascinate software update page in case we push this fix in a similar fashion. This page will update when we get very close to delivering the update if done via OTA software update.
Thanks again for everyone's feedback and patience.
Will the instructions for doing the update be the same for the people who did the ED04 update and the ones who did not do the ED04 update? I did not do the update, will I have to do the ED04 update and then the fix right after it?
Good question! Yes, the instructions will be the same. You will receive the update pushed to the device and have the option to download it. You can view the details of the update to see what it updates and the version number.
Add us to the LONG list with the same issues... we have two Fascinates... Who said "Class Action.."? We are NOT getting what we are paying for..!!!
This morning I called VZ and got a tech who wiped my phone and reloaded everything... what a drag..!! Now I'm reloading and reorganizing and trying to reinstall all the little apps I'll miss later on as well as contacts... but we'll see if it actually did the trick... I won't do the second phone until I know it helped mine.!
I am updating as many forums I can with the following information:
We have updated our policy on handling missed calls very recently for the Fascinate.
We normally don't request people to call in,but if you are reading this, that may be your best option. Call 800-922-0204 option 3 for tech support. Choose the option foradvanced devices and PDAs. This will get you to tech support.
We do have different options available for customers experiencing this issue while we work on the permanent fix to this problem.
You also have the option to PM me with your cell number, and I'd be happy to review this in detail via phone call or PM.
Thanks for you patience. I know this has been a rocky road for some of you.
I'm updating this info in case you talk to a representative that is not yet familiar with this process:
I need to clarify a little further on this. I will be bolding words, but please do not take it as internet yelling. I need to make some stuff stand out though.
On 7-8-11, Verizon Wireless implemented a POLICY on the Fascinate. Whenever a new policy comes along, all 80,000+ employees are not going to be aware of it immediately. Not that it's excusable, but it happens from time to time.
If you go to a Verizon Wireless CORPORATE store, and they are unfamiliar with the process, I will post info to guide them on the new policy. I cannot post the policy because I could get canned, but I can post how to get to the policy.
Where is this policy? There are 2 ways to get there:
1) Open up InfoManager. In the search box, type in: "Samsung Fascinate Not Receiving Calls." This will bring up several search results. It's the first result that shows up.
2) There is an OST article number for this information. The OST that can also be typed in the Infomanager search box is 70946. This will bring up several search results as well. It's the first option.
Things to note: This missed call issue is intermittent.
**There is no fix for it. It can't be master reset, updated with new software (at this time), battery pulled, *228 update, or network troubleshot. It does NOT need to be duplicated in-store for a replacement as it is intermittent. Sometimes it happens. Sometimes it doesn't. When it's a known intermittent issue, we should NOT need to duplicate it in the store. **
I hope this helps someone. This is applicable to Verizon Wireless in both the stores and over-the-phone tech support. Customer care cannot process these requests over the phone. You MUST speak with tech support.
Thanks so much, Mike. Because of you, I'm on my way to receiving calls (reliably) again!
I too want to thank you Mike... It's good to see Verizon doing the right thing for it's customers, even though the actual problem may not be with anything they have control of... I've been dealing with the tech support folks, and I have to say, I've had a GREAT experience..!! With two phones in this category, I got a positive response, and am very happy with the response time, and the results... Thanks again..!
I have the same problem. My daughter keeps telling me she called me and I never answer. I guess anyone else that calls me thinks that I am just not answering the calls. HELP!!!!!
Just called a technician and they said a software update came out today that should help the problem. I just downloaded it so I will see what happens.
Hi CSimi115,
I am hopeful the Software Update resolved your issue. Please let me know if you have any additional concerns.
Thank you for your contribution to our community forums,
Start a new topic or ask questions in the open forum.
