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Fascinate Updates?

I have a fascinate and I got one update on it and now I can't get any other updates. It keeps telling me that my server is unavailable every time. I called verizon and went in and nothing was change and I called samsung and went on their website and nothing. Why can't I get updates?

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bluestar

In order to correct this, you'll need to have a Verizon employee go into your account and deactivate your phone. And then reactivate it. You'll have access to updates when the deactivation/reactivation process is complete.

ChristinaB_VZW

vernie32909 wrote:
I have a fascinate and I got one update on it and now I can't get any other updates. It keeps telling me that my server is unavailable every time. I called Verizon and went in and nothing was change and I called Samsung and went on their website and nothing. Why can't I get updates?

Hi Vernie32909,

Have you been able to get the ED05 update yet? Below are the steps, in case you need them.

Select Menu

Select Settings

Select About Phone (have to scroll down)

Select Check for Updates

If you have not yet called in to Customer Service and are still having this issue, please send me a PM with your contact information and I will reach out to you personally to resolve.

Additionally, you are able to go to http://www.verizonwireless.com/support and use the keywords "Fascinate update." You will then click on "Software Update: Fascinate Update." This will provide you with the steps, as well as the benefits of the upgrade.

I hope this information is helpful and addresses your concerns with the update on the Samsung Fascinate. Have a great day!

Thank you!

nickjr

ChristinaB_VZW wrote:
vernie32909 wrote:
I have a fascinate and I got one update on it and now I can't get any other updates. It keeps telling me that my server is unavailable every time. I called Verizon and went in and nothing was change and I called Samsung and went on their website and nothing. Why can't I get updates?
Hi Vernie32909,

Have you been able to get the ED05 update yet? Below are the steps, in case you need them.

Select Menu
Select Settings
Select About Phone (have to scroll down)
Select Check for Updates

If you have not yet called in to Customer Service and are still having this issue, please send me a PM with your contact information and I will reach out to you personally to resolve.

Additionally, you are able to go to http://www.verizonwireless.com/support and use the keywords "Fascinate update." You will then click on "Software Update: Fascinate Update." This will provide you with the steps, as well as the benefits of the upgrade.

I hope this information is helpful and addresses your concerns with the update on the Samsung Fascinate. Have a great day!

Thank you!

Too bad, Verizon will not allow users to d/l the updates via their website versus OTA, I am sure several issues could be resolved via d/l from the Verizon server

daveabel

I spoke with technical services because my Fascinate drops calls, loses texts, and generally operates poorly and I wanted a replacement. Verizon couldn't replace the phone because they couldn't verify the problems I was having. After going through a bunch of tests on the phone while I was on a land line talking to Verizon the technician finally decided to wipe everything out of it and start over. She then told me that I had to disconnect the update feature and not let the phone update its system software because that was what was causing the problems. She also told me that I must remove the battery every day and re-install it, and update the phone by dialing *228 and updating both 1 & 2, at least once every week. I found this to be a rediculous answer and have continued having problems including "all circuits are busy try your call again later", dropped calls, missing text messages from friends that have shown me on their phones (on a different provider) that they did actually send me those message and my phone didn't recieve them. Is this a case of the Ford Pinto? Does Verizon know these phones have serious issues but are unwilling to bear the expense of replacing them and hoping we will all get so frustrated we will upgrade them to something else? I know two other people who have the same phone I do and have exactly the same problems and been given the same "technical" advice and we live in completely different areas so its not tower reception. Verizon would please just admit, openly, that these phones need to be upgraded at Samsung's expense? When my son upgraded his phone and wanted a Fascinate, strangely, they had none in stock anymore.....makes a person start to wonder.

adclose

Hi ChristinaB_VZW - when I follow you procedure for getting the Update, I get ED04, not ED05. How do we make sure to get the latest update?

Will ED05 solve all the issues reported for ED04?

Thanks.

NuDroidUsrr

adclose wrote:
Hi ChristinaB_VZW - when I follow you procedure for getting the Update, I get ED04, not ED05. How do we make sure to get the latest update?

Will ED05 solve all the issues reported for ED04?

Thanks.

The ED05 update is supposed to fix the issues that ED04 caused, but there is mixed reactions out there about that. Some it fixed, others it did not....

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