This week I got the most recent Verizon/Samsung Android update (N915VVRU2CQF2). Since then my Fitbit Flex tracker no longer syncs to the phone. It syncs via a USB dongle on my computer, so it's not the device. On the Fitbit forums, multiple people are reporting this issue after this update (and a serious lack of help from Fitbit). From various troubleshooting efforts I've done, it's clear that the app on the phone can't find the tracker, which connects by Bluetooth, but connects directly rather than by pairing in the normal way. I tested another Bluetooth device (a keyboard) that had previously been paired with the phone, and it connected properly.
Has anyone else experienced BT connectivity issues after this update, particularly with devices such as Fitbit that connect directly rather than by pairing?
Yes, I'm having the same problem with my Garmin Vivofit. Android did a system update to N910VVRU2CQF2 on 8/8 and ever since I can't connect to my Vivofit fitness tracker via bluetooth on my Samsung Note 4. The tracker is fine since it can still connect to my Samsung tablet. I've been talking to Samsung, Garmin, and Verizon all morning.
Thanks for that information! Very interesting to hear it's not just Fitbit. Sounds like Samsung [removed] up something with BT in this update. Strange if it's limited to trackers! (My phone still connects to a keyboard and to my car.) One question: does your Vivofit connect to Bluetooth by pairing, or directly?
Please let us know here what you find out. I've e-mailed Fitbit tech support, and they've escalated it, since I did all the steps they were going to tell me to do before I wrote to them. We'll see.
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This BT problem exists now, after the update of 8-8-17, to my Weight Guru app. It 'sees' my scales but won't pair. I unpaired, but after I did I couldn't pair again.
I regre don't support 3rd party app. we recommend reaching out to the app developer.
JosephT_VZW
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@JosephT_VZW, it's unfortunate that things like transfer protocols aren't communicated to larger applications ahead of time. It's just an unfortunate and poor customer experience, that's all.
Thank you for sharing what you've done to troubleshoot, jklinken. I know how important it is that the Garmin Vivofit sync to your device via bluetooth. We're here to help. Have you updated the Vivofit fitness tracker since doing the update on the phone? Have you uninstalled then reinstalled the app? Are there other bluetooth connection issues?
GeorgeS_VZW
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I've done all this. It's something in the update
I contacted Garmin support, and they asked for Galaxy S5 phone information and screenshots of the failed pairing/connecting process.
They also asked for the Garmin Android sync log, but my logs were empty because I removed and replaced the app thinking that would solve the issue. Of course, it didn't.
I wonder if there's a way to roll back the Verizon update? That should be an option for resolving this issue.
Joan912, updates are meant to improve your device not cause issues. Once an update takes place you can not roll back. Have you tried pairing other device to your phone such as headsets or cars?
AlbertoR_VZW
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I understand that updates are supposed to improve issues. However, as a technical writer, I have had to document workarounds after a faulty patch has been released.
My Withings watch is still connected and syncing with my phone. My car successfully syncs so I can communicate with my phone using a bluetooth connection. No other BT device I have has lost communication other than my Garmin Vivofit 2. Other folks have indicated that other fitness brands have lost communication, so it's not limited to Garmin.
It is definitely something to do with fitness trackers. My Pebble Round connects flawlessly (as does my car and other items). My Pebble 2 with heart rate monitor doesn't connect. Other people are having problems with Fitbits & Garmin Vivofits....it is 100% fitness wearables with the issue. Why can't VZW admit it?
ddschneider1972 wrote:
It is definitely something to do with fitness trackers. My Pebble Round connects flawlessly (as does my car and other items). My Pebble 2 with heart rate monitor doesn't connect. Other people are having problems with Fitbits & Garmin Vivofits....it is 100% fitness wearables with the issue. Why can't VZW admit it?
See this post in another thread, which comes from a device developer, and adds more detail.
Now also see this post, from someone with technical knowledge about what went wrong and who needs to fix it.
I'm having BT issues. Not pairing with Weight Gurus scale. Happened right after latest update.
Having issues with my Pebble 2 reconnecting to my Note 4 after losing a connection, since this update.
If I can unpair my watch and re-pair the watch it will reconnect, the problem is the phone will not unpair 90% of the time. It took me 2 hours to get it to unpair today. I hit unpair and it just sends me back to the previous screen. I rebooted about 4 times, uninstalled and reinstalled the pebble app twice. Very frustrating.
Software updates are definitely not done to cause this kind of trouble, ddschneider1972. You've taken some great troubleshooting steps already. The main issue now seems to be that the Note 4 will not un-pair the way it should. Let's work on this issue from that angle. Have you reviewed your other apps, to see if any of them need an update since the phone updated? When you rebooted the phone, was Bluetooth on or off?
GeorgeS_VZW
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If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Seems to be a whole lot of various devices that no longer pair after the 8-8-17 update. Mine is Weight Gurus.
Yep I'm having the same with with my VivoFit 2 and Samsung Note 4 as well as my wife with her VivoFit 2 and Samsung Galaxy S5; the issue started occurring right after the most recent update.
Note 4 software version: N910VVRU2CQF2
Android Version: 6.0.1
I spoke with Garmin and they said that Verizon's most recent update has changed something with a data transfer protocol. There is no ETA on a fix.
Very disappointing that this was not caught at a quality gate.
Things I've tried to do to resolve it:
Clear app cache/data
Uninstall / reinstall the Garmin Connect App
Turn Bluetooth on / off
Turn airplane mode on / off
Unpair the device (now I can't pair it again!)
RDAsketes wrote:
Yep I'm having the same with with my VivoFit 2 and Samsung Note 4 as well as my wife with her VivoFit 2 and Samsung Galaxy S5; the issue started occurring right after the most recent update.
Note 4 software version: N910VVRU2CQF2
Android Version: 6.0.1
I spoke with Garmin and they said that Verizon's most recent update has changed something with a data transfer protocol. There is no ETA on a fix.
Very disappointing that this was not caught at a quality gate.
Things I've tried to do to resolve it:
Clear app cache/data
Uninstall / reinstall the Garmin Connect App
Turn Bluetooth on / off
Turn airplane mode on / off
Unpair the device (now I can't pair it again!)
Fitbit techs are also working on it. Hope Samsung and/or Verizon is doing so too!
I have had the same issue with both my Jawbone UP24 and Fitbit tracker and all issues started after the latest software update from Samsung. We have tried the following steps as suggested with no resolution:
Clear app cache/data
Uninstall / reinstall the Jawbone and Fit-bit Connect App
Turn Bluetooth on / off
Turn airplane mode on / off
Unpair the device - phone states it 'cannot communicate with either device and will not pair .
Has anyone been provided with a solution to this issue?
Start a new topic or ask questions in the open forum.
