Free replacement?

[SeaDooSnipe]

I have a charging problem. I've done everything that's been suggested online to try and fix it, with no avail. I have insurance for my phone (which I've had for about 6 months now), but instead of having to pay the deductible, can I get a free replacement? Since it is a manufacturing defect and all.

[Ann154]

Try contacting Samsung directly for either a warranty replacement or repair.

[vzw_customer_support]

SeaDooSnipe,

I'm sorry to hear about your charging issues.  I know charging/battery issues can be very frustrating.  When did the charging issue occur?  Have you added anything new to the device recently?  If neccessary we can certainly review your warranty options.  Is there any physical or water damage to the device? 

These details will help us determine if we can improve your charging troubles.

TrevorC_VZW

Follow us on Twitter @VZWSupport

[SeaDooSnipe]

This charging issue happened 2 days before the post. I've had to switch to

a temporary phone, until this one gets fixed.

The only damage is a small crack in the screen. This happened about 6

months ago, and was the only time it was dropped. Never has seen water.

On Sep 3, 2014 9:43 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support · Accepted solution]

SeaDooSnipe,

Thanks for the info! Any physical damage found on the device voids the warranty on the device. In order to receive a replacement for the device an insurance claim must be submitted. The claim can be filed over the phone at 888-881-2622 or online here http://bit.ly/07CrqPK 

EfrainM_VZW

Follow us on Twitter @VZWSupport