Full 5G bars no data

[adeslauriers]

I was driving into work and everything was working fine then suddenly internet went out. I thought it was just the location but now at work and have full 5G bars but no service. I have tried resetting network settings and turning phone on/off. I can text and make phone calls. This is ridiculous to pay so much for service and if it's not resolved today I will be leaving Verizon. I paid half price at another company for the same issue which is why I switched but if I have issues everywhere then I'd rather pay half price!! 

[vzw_customer_support]

We are sorry to hear about your experience. Making sure you have the services you need is important. Let's investigate the details. What happens when you try to access your data services? are you receiving an error? What is the Make/Model of your device?  May we have your nearest intersection, City, and zip code, so we can accurately pinpoint your location?-Sylvia

[TobyD]

I am having the same issue. It started about a month ago and is affecting all 5 phones on our plan, as well as my work phone, so this is a tower issue, not a phone issue. Phone works fine in other locations. I have wasted over 6 hours so far between online and in store support. We pay way more for Verizon because the coverage has always been good, but our phones are now unusable.

• Zip code 98223, a bit NW of the intersection of Hwy 9 and Hwy 531.
• My phone is a Galaxy S21 ultra, but we have a variety of phones on the plan and all are having issues. 

[vzw_customer_support]

I am sorry for the issues you are having with your service at the mentioned location, Toby. I can understand the frustration and I appreciate your efforts. Are you having these issues inside or outside? Are you getting any error messages?   -Ed

[Rebecca316]

I have iPhone 13 pro. When I’m  near Uncle Giuseppe’s in North Babylon, NY I will have 5 bars and 5G but calls fail on me and websites won’t load properly and games on my phone won’t load.  Why am I paying for version and extra for 5G if I have no service near my home?  

[suttonj6707]

Can VZW just stop acting like this is some isolated incident caused by something on the user end? Every VZW customer I've talked to has had the same reduction in quality of service, starting around the same time last year. Just look at how many people in the support threads have posted this same topic. Look at how many people comment on these topics with the same exact issues all over the country. We've all tried all the troubleshooting and nothing works. VZW has clearly made some decisions over the past year that has had a direct negative impact on connectivity and quality of service. I will be cancelling my VZW service as this is pretty much the worst mobile network in the country now. Furthermore, I will be strongly advocating against VZW service for anyone considering it in the future. Over $100 for a single line that only works in half of the places it used to, half of the time. 

[vzw_customer_support]

suttonj6707, we are grateful for your loyalty and the last thing we would ever want is for you to leave us. We are consumers as well who depend on reliable service. Please allow us the opportunity to help you. What is the make/model of the phone you use? Do you happen to know the name of the plan you have? 

-Jacob

[chdrake2002]

I am having the same problem. My data service was fine and now I can bearily get this connection... So shameful... I have been a customer my entire adult life. Somebody has to have some service that works...

[vzw_customer_support]

chdrake2002, making sure you receive a consistent connection is important. Let's review. When did this start? Does your service concern happen primarily indoors or outdoors? 

-Sylvia

[Jell_Lee]

is this no data issue at all locations or just some (among where you would normally see good connection)?

if it's all location then you may want to check with UBreakIFix for a hardware check or reach out to Samsung Members once you notice the issue again.

Otherwise, it sounds like some of the VZW towers may be having a bad time at the moment. 

If you don't mind, could you share the device model number and the software version the device is on?

[kenfiguray]

I am having pretty much the same issue.  Full bars; no data/internet.  My phone is an iPhone XR.

[vzw_customer_support]

Hello there kenfiguray and thank you for reaching out to us today. We can understand having some concerns about your signal issues but we are here to help. When did the issue begin with your device specifically? Have you completed any recent software updates?

-Candice

[kenfiguray]

It started about a week ago.  I think it was after the IOS 15.4 update.

[vzw_customer_support]

What happens (error message, etc.) when you attempt to access the internet? How far do you have to travel in order to access a data connection? 

-Corey

[jthj]

I started having the same issue yesterday just after 5 PM CST. I get what looks like full bars but no data connection on 5g. Phone calls appear to work. Almost a day later it's still down. My work around is to turn off 5g and use LTE. 

[vzw_customer_support]

jthj, I am sorry to learn that you are are having this trouble What make and model phone do you have? Are you receiving any error messages?

-Tionna

[Lisa122]

I don't think this is a user issue and make/model of phone current plan is irrelevant.  From reading other posts it looks like its an issue regardless of phone.  Please just post a fix to the problem. 

[vzw_customer_support]

Lisa122,

We want all customers to get the very best service. This isn't the sort of issue that will have a one size fits all solution though. It is one where the solution may be different for different customers and we'll need to get some details to help. Are you having issues as well? If so, can you share some details about what is happening for you?

-Andrew

[Dswan422]

Yup. Same thing yesterday and today. Except I have one or 2 bars of 5g can call and text but no data at all 

[vzw_customer_support]

Dswan422, since this issue began with your service, have you been able to perform any troubleshooting?

*Jose

[esiew4]

Similar issue.  Samsung S21+ 5G with no service on/off the past several days while the Samsung S10 4G has complete service sitting right next to it.  Obviously a 5G issues that has been on-going for several months.  Multiple resets, new SIM card, power off/on....no resolution.  Verizon 5G is worthless and there isn't a way to revert to LTE in the actual phone (Verizon disabled that feature in their phones).