GALAXY 6 EDGE PLUS BLUETOOTH DROP IN AND OUT ACCURA RDX

spawlan
Newbie

I JUST PURCHASED THE PHONE AND AFTER THE PHONE UPDATES THE BLUETOOTH DROPS IN AND OUT WHILE TALKING TO MY ACCURA RDX. I DID DELETE AND REPAIR BUT THAT DID NOT FIX THE ISSUE. I CAN STILL RETURN MY PHONE.

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vzw_customer_support
Community Manager
Community Manager

Spawlan, making sure you have constant connection is what we expect for you. Let's figure this out. Are you getting an error message? How does the connection drop?

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spawlan
Newbie

No error message. Bluetooth connection disappears on my car dashboard and the car system makes a hang up sound. I had Honda service check it out and they said the Verizon Samsung phones are having issues with bluetooth. My galaxy 3 phone was doing the same after updates. They claimed my car uses a passive connection and new phone updates are not backwards compatible. I down loaded free trial of Bluetooth phone book and dropped calls decreased but did not cease to drop. I contacted Samsung support but no real help from them.

Sent from my Verizon Wireless 4G LTE smartphone

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