Galaxy 7 Edge - Internet (wi-fi) dragging

bozowing
Newbie

My phone internet is dragging in between pages and when it does load new it's like poof total page replacement. I did verify it's not my internet with my laptop and my wife's Note 5, neither have any fluid uploading on the internet  NOTE: I did drop phone about three feet and crack screen upper left, did that damage/effect Wi-Fi hardware?

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ryanc_vzw
Verizon Employee

TJ Bozoki,

I wouldn't be able to function if my internet drags between pages. I'll be happy to help. Yes, that is possible especially when the device has a damage on the screen. Before we determine anything, what happens if you turn off Wi-Fi, does it work okay with the Verizon network? Have you tried connecting to another Wi-Fi network, like McDonalds or Starbucks?

RyanC_VZW

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