Galaxy Nexus Rebooting Loop on Wi-Fi...

[ymDroid]

This has come up on other forums, I'm just wondering how many people are experienceing this...

If the wi-fi is switched on, the phone starts to do reboot over and over, the only way to stop it is to do a factory reset.

For some, the wi-fi works on a remembered netowrk, but begins a boot loop as soon as you leave the remembered network with the wi-fi toggle still on.

Many are experiencing the boot loop on any network. Some say it's only when the phone recognizes a Wireless-N network.

Mine can only connect ot wi-fi in my house. If I leave my house with the wi-fi on, it will boot loop as soon as it switches over to 3g/4g. The boot loops stop as soon as I get back in range of my netowrk,

If I keep the wi-fi off, it's fine, but if I toggle it on away from home, there is no fix for the boot loop, except a factory reset from the recovery menu.

My phone has already been replaced, but at this point I don't know what to do....

Is this a known issue that will be fixed with software patch, or should I just return it all together and give up.

[suminater]

I am having the exact same problem. 

It happens on any network for me. If i get out of range of the wifi it goes into a bootloop,

which like op said a factory reset is the only option to fix the issue for me. Returning to within wifi range doesn't work for me.

I'm going to exchange mine tomorrow.

[ymDroid]

Here is a thread on AndroidForums.com....

Galaxy Nexus Stuck in Boot Loop

You're not alone. Have you called VZW and Samsung (1-888-987-HELP) to report it. it needs a software fix, but they are unaware of the problem.

I think many people just don't know, becasue they haven't used a different wireless network then what they were using before getting the Galaxy Nexus.

[jwilliamson]

Good luck with that.  Samsung's response is to reflash the phone.  What this entails is sending off your unit to them so that they can repair it.  That's a quite nifty for my 3 day old phone that has already been replaced once by the carrier.  Somebody needs to fix this issue...

[coreya]

I had the same issue. Switched out the phone and while in the Verizon store with the new phone the verizon person toggled off wifi and got the same problem in the store. 

I havea  Verizon router at home where this happened 3 times, secured with WEP.  

When the phone comes back into my house it works again. 

Where can we look to know they fixed the issue?

[Pman5K]

One has to wonder how they could have had this many phones with such a bug that essentially makes it unusable?

I mean it is stuff like this that will DESTROY a product, and many times a company's reputation entirely.

I have had the same issue, and others. I have had to do 5 factory resets/restorations in just over 12 hours of having the phone in hand. To top it off, my SIM card has been invalidated since I had to reactivate my Droid X, so there is no trying anything more. i am about to send it back if the store can't do anything, and I will also make sure that they know they will be losing a customer. I mean they need to replace the phone and SIM (in person... I am not going to sit out $250 for a CHANCE that the problem is fixed... glad I charged it to my account lol... nor will I pay it till i have a working phone) and do some various tests in the store (test teh wifi bug for instance, including a walk out to the parking lot) and if after af ew hours it acts up again... I am going to be trhough with the Galaxy Nexus...

I mean seriously... how can a phone be out with this many widespread CRITICAL bugs that make it a fancy high tech paperweight? All the specs and stuff in the world won't help it stand up to anything else if it does not work!!!! It could have a 50-core 500 terrahert CPU and 100TB RAM and storage, and if it didn't work, it is more useless than my old LG ENV

[Pman5K]

So I just got off the phone, and as far as VZW is concerned, mum is the word about this major flaw.They actually got a little pissy when I even mentioned it... or any of the other widely known issues/bugs with the Galaxy Nexus...

I have seen several hundred different postings regarding this issue on several dozen various websites, so it is not like they have never heard of this problem (among the MANY others that have been evident... I am sure glad I have unlimited data as well...) or that it is a rare occurrence.I have already racked up nearly a gig in data usage with all the factory resets/restorations until I said screw it and got back on my droid X, which subsequently made the SIM card useless... which brings me to another thought...

Before I was on Verizon, I had T-mobile. I had many problems with T-mobile devices, which after going through literally 16 handsets in just as many weeks, it was determined to be the SIM card. Funny how a $0.25 part can cripple and ruin several hundred dollars of equipment (granted they reflash/refurb the ones they do crash...) one would think QC would be in full force to avoid the costly losses.

Verizon, Samsung, and the engineers need to get together and have themselves a little bit of a QC party, because there is definitely something asunder....

[ymDroid]

Here's the fix that worked for me. It's all we have since VZW won't even acknowledge it.....

***I would get a replacement phone form VZW first, but fell free and try this on your current phone before replacing.

***Make a list of all your apps...you'll have to manually reinstall them.

1) I factory reset the phone.
2) I booted it back up, and let the phone activate.
3) I DID NOT back up my data from my Google.
4) I DID NOT back up my contacts from VZ Backup Assistant.

5) Phone the phone is fully booted up, I turned on the wifi. The phone should NOT boot loop.

6) Add your home wifi network. Your phone should not boot loop.

**At this point, I walk a half black from my house to make the wifi flip to 3g. It did not boot loop.

7) I installed the 4.0.2 update. Your may already have it.

**At this point, I walk a half black from my house to make the wifi flip to 3g. It did not boot loop.

😎 I added my Google account, this only added my contacts. (everytime, and walk away and make sure the wifi flip doesn't force it to boot)
9) I added VZ Backup Assistant, and still good.


SO...right now, the Nexus is running with no problem, and it does not boot loop.

Over the rest of the night , I will being to reinstalling each app one by one and see if the boot loop happens at any point.

But as of right now, it's definitely a software issue related to my backed up account. But what exactly, I don't know.

Hope this works for you if you decide to try it. Remember to make a list of your apps.

[DrBubba]

I had this problem on my new phone, got a replacement, and had the same problem.  Every time I left my driveway it continuously rebooted about half way, turned off, and rebooted over and over.  I brought the phone inside, and it rebooted and worked. 

I followed the above procedure and so far so good.  Where before I could only walk a few yards from my house to instigate the reboot, I've been able to walk a few hundred yards, lose my WiFi signal, go to 4G, and have it work fine.

I've not re-installed anything else.  (I had installed "networK by Philip Mangelow  and "JuiceDefender" by latedroid.  I wonder if these were the problem.  The idea was to keep 4G turned off to save battery.  Everything else I had installed was pretty Vanilla.)

I'll report back in a few days, as I re-install things.  For now, I'll not add anything for the next 24 hours and see how it behaves.

[DrBubba]

This is in follow up of my post of March 11.  Following to the letter the post of ymDroid (12/22/11). the problem stopped.  For some reason the phone went into this loop whenever I left my home WiFi area.  A factory reset solved the problem.  I have no idea why that might work (It just came form the factory, after all). 

I had two apps installed that might have been the source of the problem.  "Juice Defender" is an app that limits battery use when the phone is not being used.  I've re installed and activated it, and it seems to not be the problem.  I'd also installed a program called "Network" which was supposed to solve the 4G battery-life issue (basically by forcing you to use 3G unless you specifically ask for 4G)  That app looked very "system level" with a very spartan DOS-like interface.  I had used it for a while, but it spooked me with its opacity, so I'd turned it off before entering the reboot loop with the second file.  Nonetheless, I'm suspicous that it might be the problem.  I've not had the nerve to re install it.

Anyway, thanks ymDroid.  Your post was my only hope, and it worked. 

[Tooch323]

I thought I was alone in this situation!!!!  I got my Galaxy Nexus at Best Buy on Friday.  Everything was fine for the entire day, but I sat down to get myself aquainted with it on Friday night.  I pushed the wifi button and it turned off.  It continuously tried to reboot itself but it never turned on.  Needless to say I didn't have a phone all day on Christmas.  I went back to Best Buy this morning andthe phone turned on when I got into the parking lot.  They told me there was a problem with the phone so they gave me a new one.  After I got the new one I went just outside of the parking lot, hit the wifi button and it shut itself down again without restarting.  Once I was in the parking lot again it let me restart it.  SO there's obviously an issue when there is no availale wifi hotspot.  I marched right back in, told him I couldn't deal with this for another 3 hours so he had to find a fix and I'm going back on Wednesday to hear his solution. 

I hate to say this since I really love the phone, but I think I might just return it and get an iphone.

[ymDroid]

I just wanted everyone to know that VZW isn't planning on doing anything about this.

A little over a week ago I spoke to one of the senior techs at VZ Customer Care. She said she would do more research into the issue, addressing it with Samsung and other senior techs.

Well she called back, today to explain to me that she had been extensively looking into it and VZW has been unable to replicate it or identify such an issue.

The only issue they can find is related to boot looping from customers trying to root their phones, which they do not support.

Basically, they don't plan on doing anything about it.

The fix above may be your only recourse.

Just an FYI.

OH and if you have an opportunity, call VZW tech support (611) and make the agent log it into their internal tech forum.

[securitynick]

Really glad to see this because I'm not the only one.  2 days ago it did this when I was leaving work, it was the same day as the 4G outage, so I had Wi-Fi turned on at work.  As soon as I got in the car it did this, nothing would fix it (didn't try to factory reset at the time).  Immediately took it to Verizon and had them swap it out.  Funny thing about it though is I had unlocked the bootloader (but not rooted yet) so it showed the "unlock" icon at the bottom with the Google splash screen.  The rep helping me said, "looks like you got locked out of Google somehow."  No matter how many times I actually said that it was an "unlock" icon and that it was "unlocked"  he kept saying, "yea, I guess you got locked out of Google."  Then, yesterday, I was leaving my work for lunch and I can't remember if I had Wi-Fi on, but as soon as I got into the car the new phone did it.  I must have had Wi-Fi on at the time given all the responses.  This time though I was in a rush, so I tried to do a factory reset.  Haven't had Wi-Fi on since, so I can't test it yet, but basically I just want to report that I'm yet another person with this issue.  Verizon/Samsung/Google, get it fixed.

[davischip]

Got my phone yesterday as a replacement for a Bionic. Durning initial, out-of-box setup began having this boot-loop issue. Found that when I take my phone out of range of a wifi router it will stop rebooting. Have to leave wifi off or it will make a popping noise and start rebooting as soon as a wifi network is in range.

Think I'll try and figure out how to replace the glass on my Motorola Bionic.

What a lovely piece of cr*p my Samsung Galaxy Nexus is!

[Imperator]

Hey, I have the same exact problem. Just got the phone and right out of the box after activating it - tried to turn wi-fi ON. Phone started a reboot loop and the only thing to stop it was removing the battery. Verizon says software update is expected in March, but sorry I can't wait till March to use my phone. Returning it, sorry.

[davischip]

Found that installing a custom ROM, such as GummyJar, will fix the WiFi issue. Of course now I'll have to re-lock the boot-loader and flash a the stock ROM back if I ever need to use the Warranty. Oh well, what's the worst that can happen; the phone crashes when it gets close to a WiFi router?? That's just crazy talk!

[Imperator]

Mine did it right after enabling wi-fi in the phone - just like other people posted. And then it goes in cycle non-stop and gets really hot, so you have to get the battery out in order to stop the problem. Then you have to do a master reset every time it occurs. Not so convenient at all...

[Ps343]

Mine (24 hours after purchase) did the same. I was able to quickly shut off wifi one time it actually booted up completely before it started to reboot again and it isn't rebooting now. And I'm glad because I was going to be VERY upset if I had to factory reset after just getting everything set up how I wanted it.