10/05 I was notified I had a software update, Security Update #25. It states the following:
Release date: 10/05/2021
Android™ Security Patch Level: September 2021
Software Version: RP1A.200720.012.N976VVRU7FUHA
I tell it to download now and the bar just sits there for about 5 minutes not doing anything. It will eventually error out telling me the following: "Sorry, we werent able to download this update. Check your network connection or connect to a charger and try again. To download this update in the future, go to Settings>Software Update."
I have cleared the cache, reset network settings, reset user settings, I have tried three different wifi settings, tried only on 4g LTE and nothing. It will not download the update. I have connected to smart switch which tells me my phone is up to date running update 24 Release date: 08/31/2021
Android Security Patch Level: August 2021, Software Version: RP1A.200720.012.N976VVRU7FUH3
Anyone, SAMSUNG, any ideas why your product wont update?
I contacted Samsung on 10/12/2021 and got no where.
I have called Verizon and spoken to second level support who asked me to reach out to Samsung for a resolution. I spoke to Samsung today, which was a total waste of my time. The person on the phone couldn't do anything other than ask me to reach to a service center for help. As I tried to explain all that has been done to test the issue, including using Smart Switch on my computer to try and update that way and how it tells me that the August 2021, Software Version: RP1A.200720.012.N976VVRU7FUH3 is the most current software which we know as it clearly is not, he tells me to reach out Microsoft. This point I am more than irritated for wasting my time and I asked what does Microsoft have to do with Samsung Phone software and its patching and updating? I explained that smart switch is a Samsung product, talking/networking to Samsung Servers and it has nothing to do with Microsoft. So at this point, Verizon has been spoken to, Samsung, and no one has been any help or even tried to have engineering look into the issue.
