Galaxy S 5 Wifi Bluetooth Issue

In the last couple of weeks, my Galaxy S 5 has been having problems with the wifi and bluetooth when they are both turned on. If the bluetooth is on, the wifi will not connect or if does connect drops it. I have tried on my home router, my mifi or at friends houses. If I don't have the bluetooth on it works fine. It has happened not on 1 phone but 2. I did a warranty swap out. Since getting the replacement phone I have even done a factory reset.

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Verizon_Support

Hi kgulley!

Thanks for that information. I'd like to try some troubleshooting with you.

Once your phone makes an initial Wifi connection, it will remember it and connect automatically if Wifi is on. Please go into your Wifi connections, and "forget" the ones that are stored in your phone. Then, turn your Wifi back on and connect again. Let me know how that works out for you.

Thanks,

ChristinaB_VZW

Follow us on Twitter @VZWSupport

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Verizon_Support

Hi Kgulley,

We want all features on your phone to work properly! What software version is your device on? Does the bluetooth work properly when connected to Wi-fi? Do you receive any error message when the Wi-fi disconnects?

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

kgulley

The bluetooth works properly, most of the time. Occasionally when connected to wifi it drops connection. However, wifi won't connect and gets authentication errors if bluetooth is on and try to connect to wifi. If I have wifi on 1st and then turn on bluetooth, it either drops it or goes so slow it is faster to be on data or tells me no internet connection. I took my phone to the Samsung center a Best Buy Saturday and had the software re-flashed and am still experiencing the same thing.

Thank you, Karen

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Verizon_Support