Is anyone with the S20 Ultra having GPS issues where no matter what app you're using and what GPS accuracy settings you use the accuracy is intermittent?
Yes, I am having issues. The GPS (regardless of the app) is showing me jumping around my home location by a mile at a time. I never had this issue on the Galaxy S10+.
I found out that this is a defective sim card issue. I swapped the sim card in the S20 Ultra and put it in my S10 5G. Now the S20 Ultra works fine but the S10 5G is now having the GPS issue. Go get a new sim card and see if that works.
Getting a new sim card is not working either now. Still having intermittent GPS accuracy.
I personally rely heavily on my GPS. I'm sorry yours isn't working how it should be. You mentioned using multiple apps, can you name the apps you've used? Is it intermittent at all times, or during certain times of day? What exact area? (zip code)
VanessaS_VZW
I am having the same issue on my S20 Ultra. I've tried multiple times on Waze and Google Maps. I've tried to following to resolve:Reboot PhoneRemove and reinstall the AppCalibrated the compass
I still get the same message on Waze "No GPS. Showing approximate location"When I open the app it attempts to connect to GPS and then after a few seconds I get the above message.
I am located in zip code 30004. I have had the phone for a week and have not been able to access GPS.
Any assistance you can provide is appreciated.
Hello, being on top of your Samsung Galaxy S20 Ultra is vital, especially if you are having issues? When did the issue start? What recent changes have occurred? Any other problems?
GilbertoL_VZW
This has been an issue since I first got my S20 Ultra March 5. There isn't a recent change it is an ongoing issue. It happens across any navigation app you use. I've been on the phone trying everything you can possibly, do including resetting the phone 4 times to it's original condition, with tech support. I've used GPS Status Pro to reset the GPS multiple times. It's an issue that an end user cannot fix. It's most likely one of these reasons:
1. Android 10 software issue.
2. Software issue on Samsung's/Verizon's. side.
3. A bad connection between the GPS module and antenna inside phone.
4. Interference from the new 5g modem Qualcomm uses.
I would exchange the phone before the 14 day takeback expires.
ctpalmer, our goal is to make sure that your devices are working as expected. Were you able to get the new SIM card? Is your S10 5G working now? If not, please send us a private note at your earliest convenience to further assist you.
AaronS_VZW
Hello,
Confirming that this worked for me. Since swapping out the SIM card (went to the local Verizon store and picked up a new one), the GPS issues have been fixed.
I spoke too soon. The SIM card solution seemed to work for a day or two but as of tonight has stopped working. My GPS is now showing me jumping around my actual location by a mile at a time.
Me too has been happening....most of the time I'm 600 meters off sometimes I'm more. Sometimes for brief moments I'm right where it is supposed to be then boom back to being off
I see, thanks ctpalmer. You've certainly done a lot on your end to get this issue resolved. It sounds like it may be a bit more complex like you mentioned. Have you checked in with Samsung on this? Since we provide the service (calls, texts, data)? We would ensure that these features work with your device. We can check the settings of your account on our end, but you may have to check with Samsung. Please let us know how you want to proceed.
ErinW_VZW
bpabst I am so sorry to hear that this continues to be an issue. Is this happening wit ha specific app? Are the apps being used up to date? AlbertoR_VZW
Samsung recommended replacement. When I chatted with them
epyoch If your like me, I depend on my GPS. Have you checked to make sure you have roaming turned on? Does this happen at a specific location?DoloresK_VZW
Google Maps, Avenza Maps, Earth, Life360, GPS Status and Toolbox... I cannot find an app I have used before that will actually work.
and zip code is 86409
I have had the problem since I powered up the S20 Ultra. It is consistently intermittent. I have calibrated the compass, cleared the cache and storage for each app, updated each app, restarted the phone several times. I am at a loss on how to get the GPS to work on the S20 Ultra.
Happens randomly, sometimes its fine, when I plug it into my Kenwood android auto device its fine, but I can be at one location with nothing plugged and its good...then 30 seconds later it shoots me 600 - 1000 meters north and locks me there. When I plug into android auto it pops me back but the device itself thinks its 600 meters off. So when I unplug it it shoots right back.
I'm also having this issue and have been since I received my phone a couple weeks ago. I was working for about a week then went bad again today.
Thank you for the additional details epyoch. Do you have your GPS settings set to high accuracy? If the problem persists we would recommend to perform a factory reset. You can check the steps on how to do this here: https://www.verizonwireless.com/support/knowledge-base-229359/
AlfredoL_VZW
Yes in Google Maps, Waze and Pokémon Go, mine jumps all over the place in a 3 mile radius of my actual location.
Help is here! Were any changes made to any settings before this started happening? What app are you using GPS with? Also, is your device up to date?
BreannaH_VZW
My Samsung s20 plus has the same problem. From searching online it looks like this is a huge problem with many people. Is there a problem with the towers? Xfinity told me months ago they piggy back off verizons towers.. If this is true.. Is this the reason the GPS is acting up and not getting a solid location? To many users.... Or just Samsung released a bugged out GPS phone out the box. I read something about 2 brands of the s20 phone released. Snapdragon and exynoc? And the people with the dragon had the faulty GPS. Either way Verizon needs to ship all of us a new s20 phone with working GPS.. Way to push out a 1200 dollar paper weight.
Any fix coming for this?
Still an ongoing issue after the latest update.
It's definitely worrying to see you're also experiencing issues with the GPS on your device. Please tell us, are you experiencing any other issues with your device? Does it have any signs of physical or water damage?Please run a Device Health Check on your device. The following link will guide you through this process. https://www.verizonwireless.com/support/knowledge-base-206364/
GeovannJ_VZW
I know the importance of being able to rely on your GPS and we are dedicated to finding a solutio, ECEngineer. I have submitted the repsonses and details in this thread to our product team for further investigation. I apologize as we do not have details about a future update. YaleK_VZW
I have had 2 S20 Ultras in 5 days both have had intermittent issues with GPS across all apps. More often not working than working.
Extremely disappointing lack of acknowledgement by Verizon & samsung.
I too am experiencing GPS issues. I cannot use my Alltrails app
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
S1N, making sure I am able to use my GPS successfully is vital. I will be more than happy to assist. Please share with me some details on what happens when you attempt to use the GPS?
-Rodney
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