Has anyone with a Galaxy S3 experienced "sudden death" on your android where it completely dies? No matter how you try to reboot or recharge it does not work? What did you do to get the problem fixed? I have heard it is due to software updates...
I assume that you have tried the "remove the battery and reinsert it fix"? Is the battery fully charged? Bad battery? Have you tried a cache clear and/or a factory reset via the external buttons?
Take the phone to a Verizon store and see if they will put in a charged battery and test the bad battery theory.
I have same problem with phone going black at randome times even with a fully charged batter. I need to take the battery out, put it back in AND/OR charge the phone for up to 20 mins for it to turn on. Quite annoying, especially when it dies overnight (while on the charger) and my alarm does not sound.
I want to help get your device up and running ASAP mysbloom! A software update should definitely not cause the device to become unresponsive. The suggestions to remove the battery or an alternate hard reset are good ones from breezex. In additon, have you tried an alternate charger? I have attached a link below for the hard reset. http://tiny.cc/q2s1vw
I'm assuming the reply below was for me. Thanks. I have checked in with my retailer and was told to return my phone for a new one. The problem with this phone specifically is:
1) it goes black without warning (no low bat display) and the phone typically has 60-80% charge avail on the battery.
2) the On/Off button will not turn on the phone, even when holding it down for 10 seconds.
3) sometimes removing and replacing the battery will allow the phone to re-start. Sometimes it will not.
4) when the phone will not re-start after removing and replacing the battery, charging it with the wall outlet charger for 15-20 minutes. It has on occasion turned on with the start button at this point, but more often than not, it is necessary to remove and replace the battery before the phone will turn on.
5) the phone is not acceptable as it is. It's not so bad that it goes dead without warning, as it is still (eventually) possible to restart it using the process above. What is completely unnacceptable is the phone will go dead at night, even when plugged into a wall outler charger, and the morning alarm does not sound because the phone has shut itself off.
John K
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I have this problem and I have tried this particular "solution" to no avail. What's the next step to fix this? A phone shouldn't die after only one year of use!!!
Hi technomom,I am upset to see that you are having this problem. Since you have already tried to troubleshooting steps and the phone will not turn on; we need to get you a replacement. Please Direct Message us your number. We need to reach out to you and get this resolved. Bobby_VZWPlease follow us on twitter @VZWSupport
Hi,
My phone has the same problem. I have been using galaxy s3 for one year now. For the three days, it went black all of a sudden at least 10 times a day although it was 90% charged. After removing battery and putting it back, I was able to turn it on.
Last night, the phone COMPLETELY DIED. On/Off button will not turn on the phone, and removing/putting back battery doesn't work. I can't use my phone, and this is a complete disaster.
Please help me with this issue as soon as possible.
I regret to learn of the issues with your device jewon0112! I would like to review your account so that I can better assist with options. Please follow me back and send a private message with your mobile number along with an alternate number to where you can be reached. Thank you,LenaA_VZWFollow us on Twitter @VZWSupport
Hello,
This same issue is happening to my phone. It just randomly goes to a black screen like its going to sleep mode but when I press the power button nothing happens, the screen stays black. I have to take my battery out everytime this happens so its getting very very frustrating. How do I get this resolved???
Have you tried?
I have tried the factory reset and safe mode. I am about to look up the cache clear method and have not gotten a new battery. This just started yesterday too so I figured it was just a system glitch or something. I just performed the cache clear and that didn't work either. So do you think its the battery or the phone? I mean the battery is completely charged.
I'm currently experiencing the same problem with my S3. Tried all the suggestions such as taking the battery out and putting it back in, a factory reset, with nothing working. I just barely got this phone this year! Hasn't even been a full year and this happens. Do I just go ahead and purchase a new battery? Will that even work?
YES. This started for me on Saturday (the 12th). It happened several times through yesterday, but I was able to turn it back on after taking out and replacing the battery. It happened in the middle of the night, too, which isn't good, as I use my phone for my alarm.
But--now it won't turn on at all. I tried the Samsung live chat thing, but they weren't much help, as I don't have a spare battery on me at the moment to see if that's all the issue is. I suspect it isn't, especially after reading through various forums all over the internet.
I've tried several solutions that have been posted, but nothing has worked so far.
After work, I'll stop by Verizon, or the Verizon/Samsung people at Best Buy. I'm really hoping this is an easy issue to fix...one that doesn't require me losing all my data/apps/etc. currently on the phone...and one that doesn't cost me an arm and a leg to get a new phone. (Or require me to send in my phone to Samsung. Not sure I can be without a phone for that long a time.)
I've had this phone since August 2012. No problems until now. I was really happy with the phone, but this is NOT GOOD, and I am less than pleased. To put it mildly. We spend a lot on these phones, and a lot on our bills every month. This is a known issue that shouldn't keep happening.
UPDATE:
Took it to the Samsung folks at Best Buy first, which was a mistake. I sat there for 20 minutes while they sat on hold with Samsung. I finally left and went to teh Verizon store nearby.
There's nothing that can be done, unfortunately. So they ordered me a new phone that should get here by tomorrow afternoon.
I'm more than a little bummed, but I don't think I'll lose a whole lot of info, thanks to the SD card and the AirDroid app. (Fingers crossed.) We'll see, though.
I will say that Sudden Death Syndrome lives up to its name. It was sudden...and my phone is definitely dead.
What shape was your replacement in? Mine just died today, and I've heard nothing but horror stories about the certified like "new" pieces of damaged junk that are sent out as replacements. I've taken such good care of my phone, and it just kills me that now I'm probably going to have to settle for some marginally functional replacement. I will say that the customer service for arranging the replacement was very good, but I have yet to hear of anyone being satisfied with their CLN replacement, so I'm curious what shape yours is in. My fiance has Sprint, and if the CLNs are as much of a hassle as is publicized, it would probably be significantly less costly in the end (once you factor in the cost of time), to just pay the penalty to end this contract early, switch providers, and get an ACTUAL new device with the contract discount.
Well, I just got the phone last night, so I'm afraid I don't have any real info to give.
Because of the open insurance enrollment Verizon is currently having, I was able to sign up for that to get my phone at no cost. (Usually, they only give you 30 days from date of purchase. I got the phone in August 2012, so I'm a couple months past warranty.) They could tell I took care of my phone and that it hadn't sustained any damage from water or dropping or anything. I paid $13 to get next-day delivery, and it was there when I got home from work last night. (I left a note on the door to make sure they leave it, just in case! Wasn't about to go chase down my package!)
I expected a whole new phone, but they literally just sent the top part. It didn't have a battery, SD card, sim card, or the back. So I took all of that from the old phone and put it in the new, and voila...it worked. Unfortunately, it didn't carry over most of my pics or music or contacts. Not sure why, since I'm using the same cards. I use the AirDroid app, though, and had most of the pics on my laptop. *whew* (Highly recommend that app; it's free!)
So far, so good. But it hasn't even been a whole day. If something happens to this one, I will pitch a fit.
I really like the Galaxy S3. The only other problem I'd had was that it stopped checking for emails and giving me notifications for new emails. I'm sure if I deleted the accounts and set it up again, it would have been fine. But I was lazy. I've set up the new phone, and I'm receiving notifications again.
I'm looking on the bright side, and thinking of this as a good opportunity to get rid of all the apps I rarely used, and add ones that are helpful, useful, and more necessary. Ha! Really wish we could get rid of the bloatware that's pre-installed, but you'd have to root the phone to do that, and I'm not a big fan of that. Especially if it voids one's warranty. (Though...come to think of it...do I get another year's warranty for this phone? I have the insurance, though, so I guess that doesn't matter.)
Take yours in to the Verizon store--maybe they'll be able to revive it. If not, might as well try a replacement. I like Verizon, for the most part, mostly because of their coverage. I've been to so many places where people have had problems with reception, but I rarely do. I've been with them for years...but I do wish they'd recognize that loyalty in the form of more discounts or shorter contracts or something.
Ah, well.
Good luck! Let me know how it goes!
What did you find out?
See below for my issue!
oodelally3, thanks for your patience and attempting all the steps that we've suggested that you try. Your last resort would be to hard reset your device. Since your device will not power on, I reccommend that you connect your device to the phone charger and press/hold the power and volume up/down button for 5-10 seconds. You will be provided with a boot up screen to hard reset your device. Is there any physical or liquid damage on your device? We provide a one year manufacturer warranty. Did you subsribe to Total Equipment Coverage which covers your device beyond the first year? http://bit.ly/13EUp25 Keep us posted. We're here to assist you. LasinaH_VZWFollow us on Twitter @VZWSupport
Hi, Lasina!
Thanks for your response. I posted an update later that day, and another today in response to someone's question. I'll copy/paste here, to make it easier:
Thank you,
Christa.
>>Duplicate posts removed to comply with Verizon Wireless Terms of Service. Originals are elsewhere in this thread<<
I was just thinking yesterday how much I loved my new phone - got it in August this year 2013. Was reading on the Kindle app last night and this morning it was dead. I've tried charging it, to no avail. I thought I'd look at the Chat to see if others knew what the problem might be. At least it has a name - Sudden Death. Tomorrow after work I'll head to the Verizon store where I bought it. I did say that if I had any problems I would be back. I hope for a quick resolution that is satisfactory to everyone!
I too have experienced this issue with the GS3 sudden death problem but it has happened to me twice now. It happened on my 2nd GS3 (replaced original last December because of cracked screen over camera lens) and now it has happened again on the replacement. Not to mention that I just received this phone at the beginning of last month.
Now here's the funny part. The day I was going to send my GS3 back to Asurion to replace my current one, I wanted to check one more time to see if it would turn on so I pressed on the power button and to my surprise, it powered up like there was nothing wrong with it. Unfortunately, it had been sitting in the shipping box for 2 weeks so there's no telling when it actually came back to life. I was able to retrieve some pictures and files I thought I had lost forever when it initially went down.
Like the last one, I tried all the fixes and none of them are working so instead of taking it back to Verizon to have them look at it and verify that it's no longer working, my plan is to wait this one out to see if will turn back on. It died on the 13th so I'm just about a week in. I'm going to to give it another week before I take it to my local Verizon store for a replacement.
I'm just not looking forward to shelling out another $100 for a phone.
Isn't your phone under warranty - I was told to contact Verizon Customer
support instead of insurance because the phones have a warranty so that I
wouldn't have to pay the deductible like insurance. However, my phone is
only 4 months old, if yours is out of warranty that's a different story. My
plan is to contact Verizon tomorrow when I've got a bit more time.
Hi kbspuds,I'm upset to hear about the problems with your SIII! If you do need to get another replacement, please contact Asurion directly. You are covered for a one year warranty through them. You can call them directly at 888-881-2622. Keep us posted.Thanks, BobbyS_VZWFollow us on Twitter @VZWSupport
Hey there NancyDea-I'm sorry to hear about the phone issues you are having. Let's see if we can bring it back to life. If you still need assistance please follow me and DM me your mobile number. I'll review your account in detail so we can discuss your options.NicholasB_VZWFollow us on Twitter @VZWSupport
I've had this happen..currently experiencing it and the customer service reps at the Verizon store basically said i had to buy a new phone as i have no warranty and i literally just passed the one year mark of having this phone. It's been overheating for the last few months and freezing or going to black screens randomly and this morning i woke up to a completely dead phone. I've tried charging it, tried hard reseting it, new charger, different battery and nothing works to turn my phone on!!!! HELP???
I had this happen, called customer service and they helped me make sure
everything was backed up and walked me through a factory reset on my phone.
Since mine is only 4 months old, it is covered but I wanted to try this
first. Just Googled this number: 1-800-922-020, hope it works for you.
Nancy :smileyhappy:
On Tue, Nov 26, 2013 at 11:48 PM, Jmg_sterling
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My S3 died last night. While on the charger, without any warning, and while untouched. It just died. No lights, no response to the buttons. Completely dead.
Verizon Tech Support verified that it has Sudden Death Syndrome, possibly associated with the recent update to Android 4.3 which took place last week. Phone is 15 months old, Verizon takes no responsibility for the problem. I was directed to Samsung Tech Support.
Samsung Tech support says, "your phone is out of warranty. Send it to us and we will fix it for a fee." Samsung accepts no responsibility for their hardware after the warranty period. Even if it was their pushing an update that caused the problem.
Wow, this is awesome. I get to pay for an unusable phone for another 9 months. Lesson learned.
This happened to me in November. After weeks/months of random dying, but turning back on... it eventually died and would not power on. I was able to get a phone from Verizon shipped out within a couple days... but going without a phone for a couple days was a nuisance I wish they could have resolved by letting me upgrade at the local store or something. I tried this and they said they had nothing for me because of where I was in my contract, I was between 12 and 18 months in and would have paid to upgrade to a Note 3 or something else other than the phone that had just randomly died on me.
I will not own a carrier based phone ever again, as the experience has not been fun to deal with. Although most of my data was on an external card and/or backed up, there were some recent files that slipped through the cracks. That's my fault. What's funny, though, is that while I have to find a place that can recover that data, Verizon is breathing down my neck to get $400 for the S3 they sent me after my phone broke. As if an S3 is $400 now... or was in November... at any rate, they have of course agreed to waive the $400 after I get my phone back from data recovery land, wherever that is... and I ship it back.
Update.... I went to the Verizon store and asked about my options. It turns out that Verizon is currently offering "open enrollment" in their insurance plan. So, for an extra $8 per month, one can retroactively insure the already-failed phone. The current price online for a Verizon-locked replacement phone is about $300. This insurance option provides a less expensive solution in the short term. Verizon is sending me a replacement refurbished S3 at no cost other than the increased monthly recurring charge.
Hate to say it, but if you talk to their higher level Tech Support they can generally provide a refurbished phone at no charge. Especially considering all of the bugs Verizon has encountered with their 4.3 Android update. And, yes, I'm talking about phones out of "warranty". Then again, who knows, maybe VZW is changing their policies and now attempting to charge customers for tech problems that should not have occurred. Sounds Best Buy"ish" though.
I just got my Galaxy mini one week ago. When did you start having problems with your phone?I ask because this is my first smartphone but my 6th phone in one year due to malfunctions and I was told I should have no problems with this phone but through research and asking my family I was told this phone is not good because it is a Adroid and that causes problems.
My S3 died again today. This is about the 5-6 time. It is almost a year old. It had a 90% charge at the time. I wasn't using it. Holding on/off for 10 sec doesn't work. I have to remove the battery. I called Samsung last time this happened, about 6 weeks ago. The tech blamed it on the apps I have installed. Of course, not the phone's problem. She talked me thru some reset which obviously didn't help. Guess it is time to go to Verizon store.
swoozieb, it's time for us to step in and assist you. Some 3rd party applications downloaded to your device can affect the performance of it. Have you tried deleting a few applications and power cycling it off/on to soft reset it? Is there any physical or liquid damage on your device? LasinaH_VZWFollow us on Twitter @VZWSupport
Thank you for replying! I have not deleted any applications, There are a bunch of apps on there that I did not install, not sure what they do and am afraid to delete them. I have never dropped or damaged the phone. Although one day, when the phone 'died' we were outside a T-Mobile shop and went inside so I could remove the battery. The sales guy there asked me whether the phone had been in water, indicating some spot on the battery that he said looked like water damage, I thought he was full of it. We put the battery back in, it worked fine and we left.
SwoozieB
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Hi:
I have the exact same problem with my S3 as what's described here by others already.
The phone would turn off by itself when the battery still has plenty of charge left. After each instance I could not turn the phone back on by just pressing the power button, I had to take out the battery and wait 10 seconds or so before putting the battery back, only then the phone could be turned back on.
I had this problem on my first S3, I got a replacement phone but it still has the exact problem.
This problem would occur about 2~3 times a month.
How can I get this issue resolved?
Thank you for taking the time to reply back, swoozieb! Have we tried running your phone through Safe Mode? While this does not delete apps from your phone, it does disable them temporarily. Try this first, as it can help us figure out the cause. http://bit.ly/V6wnr1Let us know the results!NicandroN_VZWFollow us on twitter @VZWSupport
My phone is 2 WEEKS old!!!!! I have the same issue and I am on vacation. Recharging from my computer did not work. So- here is what I remember prior to the shut down. I was logged into the hotel internet. There were 3 check marks up in the upper R hand corner next to where the blue light/ red light is located. There was a Samsung up-date in my list of incoming items (I did not open to read this) along with facebbook status up dates. I checked MYRADAR for weather, then decided to close all open items...the blue light stopped- but I figured it was because it was late and no one was on, and my screen was dark- auto shut off 30 seconds. I pushed the button at bottom of phone and screen did not come back up- so I thought I lost the charge. Went to hotel room, plugged in- nothing. I did not get insurance....it is only 2 weeks old. Thank goodness I brought my computer. AND- what is up with Verison LIVE support?!?!?!?
