Galaxy S4 Bluetooth/GM car issue

[yrreg]

I have a 2012 Chevy Equinox and a new Galaxy S4.  I have paired the phone and the car and can receive incoming calls just fine. When I try to make an outgoing call, I get the phone/car link up but can't use the dial or call commands.  The phone doesn't recognize a contact name, and instead displays some seemilgly random numbers or else it just disconnects.  My old flip phone worked fine with the car, and the S4 seems to work OK in my wife's car (Lincoln).

Any ideas?

[vzw_customer_support]

@yrreg

I understand the importance and convenience of hands-free capabilities, especially while driving!  I would like to help.

Have you tested your bluetooth feature on your Galaxy S 4 with a different bluetooth device or headset?  Does it work properly?  See this chart for bluetooth compatibility with different auto manufacturers: http://vz.to/1e5Fk3j.  I recommend removing and readding the bluetooth connection in your vehicle's bluetooth menu.  See your vehicle manual for instructions.  Let us know how this works out for you.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

[yrreg]

no luck.  I took the car to the dealer the radio system Bluetooth works fine, but the phone still doesn't allow outgoing calls.

Any other ideas?   

[vzw_customer_support]

Hi yrreg,

Your efforts are greatly appreciated! Have you attempting to remove the connection and have it re-added?

AyaniB_VZW

Follow us on Twitter @VZWSupport

[yrreg]

I have unpaired and re-paired the phone from the vehicle system.  I have also reset the vehicle system per GM Tech support instructions (turn off the vehicle and open the driver's door wide for 90 seconds, then wait 3 or 4 minutes to re-start).

I also pulled the battery from the Galaxy S4 for a minute or so. The results are the same. The link up appears to recognize the phone and vice versa but when I give a voice command such as "dial" or "call Joe", the vehicle system waits 3-4 seconds and says "thank you, good bye" and breaks the connection, as if it never "heard" the command.

While I am in the vehicle, I am able to manually dial a number from the phone and it plays through the vehicle speaker system, and incoming calls can be answered through the vehicle system. I have also been able to load my contacts from the Galaxy S4 to the GM  MY Link system.

Is there a setting on the phone I have missed?

Does this appear to be a problem with other S4/Chevy/GM owners?

Yrreg

[vzw_customer_support]

Wow, yrreg! You have done quite a bit! I must say, I am not aware of this happening with anyone else. Normally, we are able to troubleshoot the phone and the bluetooth with the phone. When it comes to car bluetooth, we always have to refer back to the manufacturer of the car. We do wish there was more we could do.

TamaraH_VZW
Follow us on Twitter @VZWSupport

[MechEng70]

I have been having the same problem. If marry phone has been connected to my vehicles Bluetooth and makes/recieves a call, the phone needs to be rebooted in order to receive or send the next call.

The vehicle is fine as it works with my iPhone 6. So for now I keep the Bluetooth off all the time.

Worked before NC5.  Currently on NK1.