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Galaxy S4 Charging Issues

About 3 months after I got my Galaxy S4 it started saying "Connect to original charger" and at the time it was connected to the original charger. So I switched chargers and that worked for a while.. then last night it said the same thing.. and it was connected tot he charger I have been using for the past 3 months. I switched to two different chargers and It finally started to charge and then stopped again. It died completely and when I tried to plug it in it vibrated but would not turn on. Then this morning I tried to plug it into the car charger and that worked and it is now charging plugged into my USB in my computer. I am concerned this is going to keep happening and I have heard of other Galaxy S$ owners having the same problem, where it says connect to original charger and you are connected to the original charger. I have insurance... Do I need to replace my phone?

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rrrrrrr

replace the phone (removed)

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Verizon_Support

Good morning, adhm!

This is quite the issue that you are having. Which I am shocked by actually. I love the Galaxy S4. Let's get you back on track. Do you see any kind of damage inside the charging port on the device? Is there any kind of lint or anything built up in the port? Any kind of physical or liquid damage to the device? I am glad that you have insurance but if there is no physical or liquid damage to the phone you can get the phone replaced under the warranty at no cost to you. Please keep us posted.

KevinR_VZW

Please follow us on Twitter @VZWSupport

hmp2014

I have had my galaxy s4 since November. Since then I have been thru 4 chargers. Also after the update my text constantly fail and won't send. Suggestions please!

Verizon_Support

@hmp2014,

Never fear help is here! 4 chargers in less then a year is definitely too many. What specific issues are you having with the chargers?

In regards to the text message issues, is this happening with every text message? Are you getting an error message when trying to send them? Are you using the messaging app that was preinstalled or a 3rd party messaging app?

JohnB_VZW

Follow us on Twitter @VZWSupport

hmp2014

I will buy a new charger and it will work for a month or so then just quit. Saying use the charger that came with the phone. Which I have been using samsung chargers. The messages happen mostly when I am home. . Which is the same place I have lived for the past 4 years and I've never had a service issuue. I get a notification saying it will send the message as soon as their is mobile network.

ashleyk0407

Mine was doing the same thing a few months ago, I finally had to get it replaced and now the new one is doing the same thing. It says, for faster charging please use original charger but I am using the original charger! It also has been having issues sending text messages, and tells me about twice daily that it needs to cool down. I have had every Galaxy S model out there but so far the S4 is a (removed)

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dratt

I had the same issue with my 4 s... the battery was at 2% and received an error that the charger was not compatible. (OEM charger) I then charged from my computer and it worked! Try that.

atcee

After much frustration, I looked online and found several YouTube videos that showed me how to fix the issue. I bought a set of small screwdrivers and associated tools for removing the cover of the Galaxy, which cost me $6 on Ebay. I then purchased through Amazon the charging port for about the same price. After viewing the videos, I was able to take the phone apart and replace the part. My phone now charges!

The only caveat: Apparently some of the Galaxy 4 phones have a tiny antenna / power switch wire on the power button side, which must also be disconnected. The video I used did not show that wire, and I wound up breaking it and had to but a new one for a few dollars.

All said and done, it wasn't all that difficult to do, and I fixed my phone for less than $20, where it would have cost a minimum of $100 to have someone do it. Now I don't mind waiting the remaining 9 months until my upgrade date.

Susiesmommy2012

I could have written this post myself. I've had the same problem. I've gone through 6 charges and 3 phones all with the same problem. I'm using the original charger and it only works for a month or two, then I get the error message.

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