Galaxy S4 Charging Issues

[adhm]

About 3 months after I got my Galaxy S4 it started saying "Connect to original charger" and at the time it was connected to the original charger. So I switched chargers and that worked for a while.. then last night it said the same thing.. and it was connected tot he charger I have been using for the past 3 months. I switched to two different chargers and It finally started to charge and then stopped again. It died completely and when I tried to plug it in it vibrated but would not turn on. Then this morning I tried to plug it into the car charger and that worked and it is now charging plugged into my USB in my computer. I am concerned this is going to keep happening and I have heard of other Galaxy S$ owners having the same problem, where it says connect to original charger and you are connected to the original charger. I have insurance...  Do I need to replace my phone?

[rrrrrrr]

replace the phone (removed)

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Message was edited by: Admin Moderator

[vzw_customer_support]

Good morning, adhm!

This is quite the issue that you are having. Which I am shocked by actually. I love the Galaxy S4. Let's get you back on track. Do you see any kind of damage inside the charging port on the device? Is there any kind of lint or anything built up in the port? Any kind of physical or liquid damage to the device? I am glad that you have insurance but if there is no physical or liquid damage to the phone you can get the phone replaced under the warranty at no cost to you. Please keep us posted.

KevinR_VZW

Please follow us on Twitter @VZWSupport

[hmp2014]

I have had my galaxy s4 since November. Since then I have been thru 4 chargers. Also after the update my text constantly fail and won't send. Suggestions please!

[vzw_customer_support]

@hmp2014,

Never fear help is here! 4 chargers in less then a year is definitely too many. What specific issues are you having with the chargers?

In regards to the text message issues, is this happening with every text message? Are you getting an error message when trying to send them? Are you using the messaging app that was preinstalled or a 3rd party messaging app?

JohnB_VZW

Follow us on Twitter @VZWSupport

[hmp2014]

I will buy a new charger and it will work for a month or so then just quit. Saying use the charger that came with the phone. Which I have been using samsung chargers. The messages happen mostly when I am home. . Which is the same place I have lived for the past 4 years and I've never had a service issuue. I get a notification saying it will send the message as soon as their is mobile network.

[vzw_customer_support]

That's certainly odd, Hmp2014. Does the error message that's receive halt the charge?

Are you able to use other services when messages fail to send? ( voice and data )

YosefT_VZW
Follow us on Twitter @VZWSupport

[hmp2014]

I miss several calls and end up with voicemails. I am using the stock messaging app also.

[vzw_customer_support]

Thank you for the insight. It's greatly appreciated. What zip code are you located in? Does it only occur inside the home? Do you see any improvement after a SIM card pull?

YosefT_VZW
Follow us on Twitter @VZWSupport

[hmp2014]

My zip is 38401.. I've tried everything including a full reset.

[vzw_customer_support]

hmp2014,

Thanks for the info! No trouble found in this area. Since it appears you have taken most troubleshooting steps, we may need to look into replacing the device. Does it have any physical/liquid damage? Do you know if the device is still covered under warranty?

EfrainM_VZW

Follow us on Twitter @VZWSupport

[hmp2014]

No it does not. I have had it in an otterbox box since I purchased it. It should have warranty. I haven't even had it a year

[vzw_customer_support]

I'm happy your phone is still under warranty hmp2014 and there is no damage. The otterbox is an awesome accessory. We can replace the device with a certified like new phone of the same model if still under the 1year warranty. It can be done over the phone, at the store, here or through social media.


KinquanaH_VZw
Follow us on Twitter @vzwsupport

[hmp2014]

Okay . How do I go about doing that process?

[vzw_customer_support]

Great question hmp2014! Simply accept the reps follow request and send one back we can then communicate via private message.

JoeL_VZW
Follow us on Twitter @VZWSupport

[hmp2014]

Accept the follow request on what?

[tikibar1]

hmp2014 ... they are asking you to Follow them here in the forum, but from the posts, I'm not sure which, if any, of the reps have sent you a Follow request.  If they've sent you one, it will be in your forum Inbox.  You'll then need to send them a Follow request by hovering over their user name, i.e.,

Joe L

KinquanaH_VZW

and clicking the Follow button; they'll then need to approve that Follow request.  Once you both are Following each other, then you can send them a Direct Message by again hovering over their user name and choosing Message.

How To: Direct Message

[hmp2014]

Okay I started following both of the reps that requested it

[hmp2014]

I have followed them and haven't heard anything.  I also have not had any Internet connection at home all day.

[vzw_customer_support]

Hi hmp2014!

I'm so sorry for any delay in response! I see that you followed both of the representatives. There's actually one more step. Please send a Direct Message to them as well. They will then be notified and be able to respond to you.

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

[hmp2014]

I'm trying to reply to them and I get error messages