Galaxy S4 pin problem

[murka]

I set the screen to unlock via Pin. I no longer want to use that setting. How do I get rid of the PIN to access/unlock my screen.  thanks, K, Murphy

[tikibar1]

menu > settings > my device > lock screen > screen lock

You'll then be asked to confirm your PIN; type it in and press Done.  Then change the screen lock to whatever you want, i.e., swipe, pattern, none, etc.

[murka]

thanks for your response.  that area NONE, Swipe, Face unlock, and face and voice are greyed out...cannot chose. says turned off by administrator,encryption policy or credential storage.... help!!! what have I done to my phone....???

[budone]

Found the following on another board.

"Okay I got it figured out, I had to de-crypt the SD card and then it would allow me to change the screen lock type. I thought it might be that, really stupid I can not use a PIN or something else for it and just a password for the SD card. Hopefully they fix this and make it an option soon, or if anyone knows of a way please let me know. Thank you for all the help"

Hope this works

[vzw_customer_support]

I can understand the frustration of not having the ability to remove this feature murka. I first recommend enabling safe mode then trying the steps to disable the Pin-Unlock feature. This should work but if you continue to have issues, back up your phone information and perform a hard reset. Here is a link for the hard reset http://vz.to/176v3fz. Please keep us posted.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

[KABANZ]

Care to share with us hoaw to go into safe mode

[vzw_customer_support]

Kabanz,

Fantastic question! Safe Mode is just a few steps away. You can check out instructions for Safe Mode here, http://vz.to/1hCWfLm

YosefT_VZW
Follow us on Twitter @VZWSupport