Galaxy S5 being used on another Network can't access Mobile Hot Spot!

I have a Galaxy S5 that I use to use on the Verizon Network. I gave it to my grandson and he has AT&T. I managed to get everything to work except the Mobile Hot Spot. It seems that there is something hardwired into the system that is looking for Verizon Account information. Is there a way to change or update this feature so he can have full use of this great phone?

Accepted answers

veryfrustrated0118

PLEASE NOTE: Carriers typically use different frequencies and air interface technologies to provide wireless network access. Accordingly, a device that works on one carrier’s network may not be technologically compatible with another carrier’s network. “Unlocking” a device refers only to disabling software that would prevent a consumer from attempting to activate a device designed for one carrier’s network on another carrier’s network, even if that network is technologically compatible. In other words, “unlocking” a device will not necessarily make a device interoperable with other networks – a device designed for one network is not made technologically compatible with another network merely by “unlocking” it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

Device Unlocking Policy | Verizon Wireless

All comments

MiiHere

What does it say when you try to turn on the hot spot?

If he is using it on At&T, does he have the ability; either paid for the service, or receives the service, to have the mobile hot spot turned on? With Verizon you were able to use it for free if you had the More Everything plan, if you didn't, you had to pay for it.

bigdaddykeith

His AT&T plan has service that includes turning his phone into a Mobile Hot Spot. When he tries to access it on this phone it says the following:

"Checking subscription status" followed by "Unable to connect"..."Mobile number not found"

I've tried contacting Verizon but that has been extremely frustrating!

veryfrustrated0118

Device Unlocking Policy | Verizon Wireless

MiiHere

Verizon is not the problem. The phone is now activated on At&T correct? That is who you should be contacting to verify there isn't a block on the HotSpot (which has happened to me, they simply needed to unblock it.) and also tell them you brought a phone from Verizon and they should tell you if it is compatible with the service.