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Galaxy S5 issues since Lollipop

I want to start a discussion about issues I have encountered since my Samsung Galaxy S5 was upgraded to Lollipop Ver 5.0

1. Horrible battery life. Seems to do OK if phone is not used but if you start using it battery drops rapidly. I am a moderate user who could make it through a normal day with 50% left. I could not make it the day without charging at least once now.

2. Phone runs hot. Receive "Cooling Down" notification. Never had this issue before. The phone does feel quite warm when this happens.

3. Phone seems to freeze up intermittently for a few seconds. Never had this problem before update.

4. When I select an item such as an email, text, or hangout notification seems I have to do the swipe and select 2 times before it opens the message. Not an issue before the update.

5. Receiving message "Unfortunately contacts has stopped working" This seems to be mostly an annoyance as I have not had issues related to contacts. I have tried the suggested fix of clearing contacts cache which has not worked. Only seems to lessen the frequency of the error.

6. Also noticed some strangeness with Bluetooth connections dropping then re connecting.

I did do a factory wipe shortly after the update because the phone was unusable. It is better but far from where it was under KitKat. The problems above are still happening after the wipe.

I did speak to a Verizon rep and for the first time ever when I called about phone issues they informed me they had the same phone and were experiencing the same issues I was. This was a pleasant change from "We have not had any reported issues like that."

I know we are at the mercy of Google and Samsung for an update but I hope an update that addresses these issues arrives soon.

Comments

Evelbodevil

I am also having the dropped call every 4:30seconds.

Hyenas

My phone is now one shade more alive than bricked thanks to this upgrade. It runs hot, it crawls, it crashes, the battery can't keep up, it is just AWFUL!

gsamsel

Why would they release something that would take a great phone and ruin it like this. My phone is nearly unusable as well. Battery life went from 24 hours to 3 hours for me and how I use it.

ME_Elocin

Make sure you are not running any "rogue" apps - i.e. apps that are not certified to run on Lollipop.

If you are running Facebook, make sure you uninstall FB Messenger - Major cause of battery drain AND heating up.

Delete apps you haven't used in a very long time.

Do a system Cache wipe.

These things cleared my phone right up.

GalaxyClass

Be sure to also shut down Camera and Gallery apps and turn off Smart Net Switch. These are all known issues.

bearone21

maybe i'm lucky, i don't shutdown camera/gallery or any other apps to improve batt life.

Lancert

I agree that this "update" to Lollipop sucks. Battery life is terrible, it's terribly sluggish, apps crash constantly, it runs hot. Loved my S5 until this update.

Anyone know how to downgrade back to Kit Kat?

To the poster that suggests checking for rogue apps, even if there were rogue apps, the S5 ran fine before.

LalaBuy

One shouldn't have to jump through these hoops in order to have a usable phone, js.

GalaxyClass

The old saying, "if it ain't broke don't fix it" , glad your working ok bearone21. G C

wmpete

I upgraded my S5 to Lollipop yesterday, Feb 28. I was seeing the same issues as others with battery drain, running hot and laggy operation. Then today I started having problems with the fingerprint scanner indicating it had failed. I tried restarting, removing battery, safe mode, clearing cache, and finally performing a factory data reset. After all of that, it is still reporting that "An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your phone." I have asked Verizon for help through Facebook.

mstailynn

Thanks for the warning everyone. MY s5 will remain on Kitkat as long as I can as my phone runs fine with no widgets on any screens (I can click the app and get it about as fast anyways, with less battery drain.) and that is fine with me.

Snn5

As long as it works correctly, you dont know what you might be missing, and that's ok, cause at the end of the day....working>features.

eviltwin58

Every screen is white it's driving me crazy anyone know how to change color?

Thanks

taniamc

Happy to see it's not just me having all these issues. Hoping they fix this soon! Is anyone else having a problem with the screen dimming down on it's own too?

GalaxyClass

Most all of these problems are known to Samsung and they need to address them now with an update.

city_kidd

Ok, I too had issues when I updated to the Lollipop OS and after reading countless posts here was what I did and it seems to have straightened things out a bit.

1. Clear the cache on the phone and all apps.

2. Turn off the always allow scanning and the smart network switch in the advanced wifi settings.

Other than that I haven't done anything else and I keep my screen display very bright.

Unplugged my phone from the charger at 6am this morning and with calls, texting and some web surfing it is now 1:16pm and I'm at 54%. As far as I'm concerned that's a lot better than it was a day after the update where my phone was lagging on everything and my battery had to be connected to the charger 3x a day.

The one thing I still find annoying is that where your notifications used to be in the upper left corner of the screen it now just says Verizon wireless. Is there any way to get rid of that?

gggggg

It is strange that some are having problems with the 5.0 update. I have the S5 and update and mine is working GREAT. I do have games on, no problem playing. Doesn't get hot at all. Battery, from 100% and around 5 pm it's dow to about 85%. That's after making phone calls, text messaging, email, games and browsing internet. I don't have app Facebook on my phone anymore as it caused to many problems. Some apps possibly could not be compatible now.

Also, I restrict background services on a lot of apps. Also, close out all apps 2 times a day, depending on how much I am using. Just an idea for some. Also, disable apps you are not using or don't need.

eviltwin58

whats getting to me is how they changed the back ground in settings to white for me its harder ro read stuff.my phone will freeze up then I have to take the battery out this can happen 6-7 times a day.i'll also go into a program and I get it stopped running I never had that with the S 5.this Lollipop is junk

gggggg

I didn't like the white background either. Finally traded it in for the Droid Turbo. New learning experience, but love it.

RushFan2112

The abject failure of Lollipop on Verizon is their way of getting everyone to move away from Android over to Apple's iOS. </conspiracy>

Polcha9643

Same problems here

Rob_A_360

I am having most of these issues also. Never overheated before, now overheats after using phone for about 30 minutes. Battery used to last 16 hours and would be at about 20%, now lasts 8 hours and is completely dead.

Several apps will not work.

I am looking to see how to downgrade to KitKat because this is unacceptable performance.

Tazz3L

My S5 is having all the problems mentioned in the original post except #2 and #6. Since the patch came to my phone the "contacts is no longer working" error has stopped. My next step is the factory data reset. Just before posting this reply I did the clearing of the cache. maybe that will help.

I want to use Facebook Messenger, not remove it....If I remove it and reinstall it, does that help at all?

eviltwin58

Now when I hit a icon to bring up a certain app I'll get a totally different app pop up, I regret downloading this sloppypop

seth928

I am having all of these issues since the update. it is completely insane and i am fed up...... WTF!

caecilia97

Facebook has always been a particularly bad application especially after big software updates. The program will keep trying to sync your data and feeds, which will use more battery, which will make your phone warm and sluggish. I stopped using the apps from facebook and started just using the web browser, and got rid of messenger and everything. Phone has worked a lot better, and I won't be using the facebook apps again until facebook gets it together with development.

pxkatz

I have also experienced the Contacts issue, but most annoying is the fact that I have an app that just won't lead. I starts, but goes back to my home screen without doing anything. It appears as an active task but doesn't actually completely load or run.

Is there any way to back - off the updates and go back to kiitkat?

pxkatz

How can you tell which apps are certificate to run on a NEW OS? I can't see calling an app "rogue" if the OS itself has issues.

caecilia97

Here's the thing, though, is that the OS developer (google) and the device manufacturer (samsung, lg, htc, whoever) can't force the development teams to take advantage of the huge lead time they get with source code before an OS update. So it's not google's fault, it's not the manufacturer's fault, it's not the carrier's fault if the app doesn't work like it's supposed to. It's the sole responsibility of the application developer. It's not an OS issue when the OS works as designed with NO third party applications.

How can they fix it if it isn't in their purview to do so? Maybe we should just be putting the blame where it belongs...on the app developers.

stef7

Did you write the developer and report your observations? Any professional developer is going to respond to a well worded correspondence. In every case over the years (I think maybe six times) when I had an app issue and wrote for assistance, I always got a response.

itsatuffy

I too am having the same difficulties with bluetooth connection in my Prius V. I've read the posts and it doesn't appear there is a fix. This is so frustrating to me. I commute 2 hours a day and used to listen to audio books through the bluetooth. Needless to say I cannot listen. Regardless of bluetooth some days my phone won't make/receive calls or allow me to listen to media while in my car.

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